Nsibirwa, Zawedde Gulikomuseesa.Mutereko, Tariro.2025-06-242025-06-2420252025https://hdl.handle.net/10413/23784Masters Degree. University of KwaZulu-Natal, Pietermaritzburg.This study investigated Zimbabwe’s National University of Science and Technology (NUST) library and information science students’ perceptions, expectations, and use of library services during the COVID-19 pandemic. While COVID-19 still exists, it is no longer a pandemic. Libraries were affected by the pandemic. As such, exploring students’ perceptions regarding library services in the post-COVID-19 era is necessary. The study focused on how the pandemic has affected the use of library services and students’ perceptions of the changes made in response to the pandemic, using the NUST Library as a case study. A quantitative research approach was employed, utilising a survey design based on the LibQUAL model, which measures service quality across three dimensions: Affect of service, Information control, and Library as place. A census sampling technique was applied to incorporate the entire group of 60 students. The survey was conducted online using Google Forms, and 54 responses were received, yielding a 90% response rate. The findings revealed that the pandemic significantly transformed the landscape of NUST Library services, with remarkable effects on students’ perceptions and expectations of the services rendered. Students’ expectations of service quality exceeded their perceptions throughout the three service quality dimensions, thus revealing significant gaps between expectations and perceptions of service quality. However, the size of the gaps between the different services varied. The most challenging services, that is, those with the largest gaps, were “responsive staff members”, “approachable staff members”, “supportive staff members”, “organised collection”, “diverse materials’’, “comfortable study spaces”, and “safe and secure environment”. However, students were generally satisfied with the library services provided at NUST. Recommendations based on the significant findings were made for library management.enPerceptions.Expectations.Usage.Post Covid 19.Library services.Thesis