The effects of privatisation of municipal entities on customer service quality : a case study on Johannesburg Water (PTY) LTD.

Potwana, Nobubele.Mashava, Thandi.2013-10-282013-10-2820062006http://hdl.handle.net/10413/9826Thesis (MBA)-University of KwaZulu-Natal, Westville, 2006.Abstract available in attached PDF document.en-ZAMunicipal water supply--South Africa.Customer services--Management.Customer services--Quality control.Privatization.Theses--Business administration.The effects of privatisation of municipal entities on customer service quality : a case study on Johannesburg Water (PTY) LTD.Thesis