Should end-users be part of the formulations and measurement of IT service level agreements?

Maharaj, Manoj Sewak.Buckroodeen, Rishaad.2014-02-252014-02-2520102010http://hdl.handle.net/10413/10439Thesis (MBA)-University of KwaZulu-Natal, Westville, 2010.Abstract available from pdf file.en-ZAInformation technology--Management.Management--Data processing.Management information systems.Theses--Business administration.Should end-users be part of the formulations and measurement of IT service level agreements?Thesis