Martins, Ana.Orthodox, Tefera.Ramovha, Takalani.2025-10-132025-10-1320232023https://hdl.handle.net/10413/23966Masters Degree. University of KwaZulu-Natal, Durban.Delegation enables organisations to function promptly in terms of decision-making. However, management struggles to take advantage of this opportunity to delegate tasks to subordinates and extract more extraordinary value. The study aimed to evaluate the impact of the delegation of authority on employee performance at South African Tourism. The adopted research design was a quantitative method wherein online questionnaires were circulated to the whole population of the study field, South African Tourism employees. The census sampling technique was applied due to a sizeable number of employees, accounting for 169 within South African Tourism. At least 148 participants responded, which entails a response rate of 87%. The researcher holds a positivist worldview philosophy, and deductive theory development was developed during this research study. The Cronbach Alpha measurement was applied on version 29 of the SPSS to determine the validity of the questionnaire, as demonstrated by the 88% validation score. The study applied a descriptive and correlation analysis approach using SPSS. The results of this study demonstrated that delegating tasks allows managers to be freed from an overload of responsibilities, and managers need to identify individuals with the most suitable skills and experience, thereby maximising individual and team productivity. This research study recommended enhancing clarity and communication, devoting resources to employee training and development, encouraging a culture of recognition and innovation to improve work performance, and implementing effective task allocation practices. The effective use of delegation will advance employee engagement and empowerment. Management practice is such that when managers delegate tasks and responsibilities, it enhances subordinates’ level of job satisfaction and motivation, including leadership development, due to new roles and accepted responsibilities, all of which influence employee performance. It is recommended that South African Tourism promote a culture that uses delegation to honour employees’ accomplishments.enCC0 1.0 Universalhttp://creativecommons.org/publicdomain/zero/1.0/Delegation of authority.Effectiveness.Efficiency.Employee perfomance.Empowerment.Thesis