Service quality and customer satisfaction : the case of private universities in Kenya.

Govender, Krishna Kistan.Mang'unyi, Eric Ernest.2016-05-182016-05-182015http://hdl.handle.net/10413/12976Ph. D. University of KwaZulu-Natal, Pietermaritzburg 2015.Abstract available in PDF file.en-ZACustomer services -- Kenya.Consumer satisfaction -- Kenya.Private universities and colleges -- Kenya.Theses -- Marketing management.Service quality and customer satisfaction : the case of private universities in Kenya.Thesis