Balanced scorecard usage as performance measurement tool for hotel and restaurant SME’s growth strategy.

Migiro, Stephen Oseko.Dlamini, Bafana Wilson.2022-07-262022-07-2620202020https://researchspace.ukzn.ac.za/handle/10413/20686Doctoral Degrees. University of KwaZulu-Natal, Durban.Abstract available in PDF.enHotel and tourism-SMEs.Customer perspectives.Critical success factors.Performance measures.Balanced scorecard usage as performance measurement tool for hotel and restaurant SME’s growth strategy.Thesis