Buitendach, Johanna Hendrina.Ramiah, Sudeshnee.2020-12-292020-12-2920202020https://researchspace.ukzn.ac.za/handle/10413/19022Doctoral Degree. University of KwaZulu-Natal, Durban.This study aims to explore the factors that contribute to happiness in financial, retail and medical institutions within South Africa. The study used a qualitative approach to gather and interpret data which resulted in a happiness model that can be applied in the institutions that contributed to the research. A key recommendation is to ensure that international models are not applied in organisations without adequate integration as it may not be applicable to our unique South African organisations.enHappiness.Happiness model.International models.Thesis