Chummun, Bibi Zaheenah.Ntuli, Sphumelele.2025-11-102025-11-1020242024https://hdl.handle.net/10413/24043Masters Degree. University of KwaZulu-Natal, Durban.The study aims to investigate the factors of inclusion that enhance performance at Themba Wendy Moloi Petroleum Services (TWM). A qualitative approach was used, involving a sample of 8 participants who participated in a face-to-face recorded interview. The study's objectives are to determine the factors that influence inclusion and identify the drivers and challenges of inclusion at TWM Petroleum services. Inclusion has become one of the most significant assets in most organisations in promoting equal opportunities for all, regardless of their backgrounds. Organisations have seen the need for inclusion and its impact on their performance. Making people feel appreciated, giving them a sense of belonging, and providing unwavering support will impact their performance, resulting in the organisation doing exceptionally well. Existing literature on inclusion points to the factors contributing to the organisation's improved performance, including creating an inclusive environment, inclusive organisational culture, and inclusive leadership. An environment where employees can express their opinions establishes a sense of belongingness, makes one feel like part of the team, and creates an inclusive culture that looks beyond race, sexuality, and age. Furthermore, having unbiased leadership and no favouritism amongst the employees results in one team that dedicates itself to its job. The study looks at how the organisation promotes and introduces inclusion in the team, addresses the challenges that may hinder an inclusive environment, and determines from the employee's point of view if they feel included in the workplace. It also looks at how organisations measure the success of inclusion introduction and determines how it has impacted their performance. The findings suggest that inclusion improves employee behaviour, removes barriers, assists in identifying the divisive traits that separate the team, and assists the team in focusing on one goal, resulting in improved performance. The study recommends that Themba Wendy Moloi Petroleum Services attend to challenges such as lack of flexibility for shift workers, company policies, and cultural differences to foster the inclusive key drivers and observe if they impact the organisation's performance.enCC0 1.0 Universalhttp://creativecommons.org/publicdomain/zero/1.0/Inclusion.Performance.Inclusive Leadership.Inclusive Workplace.Organisational culture.Thesis