Now showing items 1-10 of 219
The impact of Batho-Pele principles at King Edward VIII Hospital.
Abstract not available.
Core competency analysis of a professional world class procurement practitioner, with specific reference to the Eskom Generation Division.
Purchasing and supply education and training are vital to the success of Eskom and most importantly to the survival and growth of the profession. In the last decade, the field of procurement has been faced with many changes ...
Performance measurement in not-for-profit organisations : relative efficiency among South African public universities
This interdisciplinary thesis has two principal objectives: to measure the relative efficiency of South Africa's public universities between 1994-97 and to provide explanations for levels of efficiency observed. Two methods ...
Divesting and investing as strategic decisions in small business entrepreneurship.
With many studies on small business entrepreneurship indicating high failure rates, South Africa is no exception. However, the small business is a critical sector of the South African economy, as it contributes significantly ...
Local government financing and development : a case study of KwaDukuza Municipality.
This study focuses on Local Government restructuring with particular reference to KwaDukuza Municipality. The objectives of the study are firstly, to investigate the challenges facing local government with particular ...
Understanding declining customer service ratings at a major South African commercial bank.
In recent years, the four major South African commercial banks (ABSA, Standard, First National Bank and Nedbank) have been measuring customer satisfaction and loyalty through market research, the results of which reflect ...
Consumer response to power conservation program.
In January 2008 the South African power grid operated by Eskom became severely constrained because electricity demand exceeded supply. Following the immediate measure of load shedding, Eskom implemented a medium term ...
Customer satisfaction of call centre service delivery in South Africa.
The call centre is often the first human interaction a customer has with a company and many customers form their perception of a company based on their experience with that call centre. The call centre industry is growing ...
Impact of new medicine pricing regulations on independent community pharmacies : a KwaZulu-Natal study.
Pharmaceuticals are a crucial component of delivering healthcare, hence regulating pharmaceutical markets is a complex issue involving dynamic interplay of multiple actors. The South African healthcare industry is plagued ...
The perspectives of doctors on the 'medical brain drain' from South Africa.
Abstract not available.