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Now showing items 851-860 of 860
Building a sustainable competitive organization : the case of the University of Zululand.
(2006)
This study explores strategies for building sustainable and competitive
organizations with the University of Zululand (UZ) as a case of the study. The
problem of the study is uncovering reason/s why the UZ has not developed ...
Resistance to technological change within a manufacturing context.
(2004)
Despite the predominantly negative perception that resistance adversely affects a change process, understanding it may be used to successfully implement many changes in organisations. This qualitative study identified ...
A study into the factors affecting broad-based black economic empowerment in South Africa.
(2006)
The systematic dispossession and disempowerment of black people has historically defined South Africa. In response, an equally systematic approach is required to eradicate memories of the past through deliberate and ...
Understanding declining customer service ratings at a major South African commercial bank.
(2008)
In recent years, the four major South African commercial banks (ABSA, Standard, First National Bank and Nedbank) have been measuring customer satisfaction and loyalty through market research, the results of which reflect ...
An evaluation of bread purchases from a management and consumer perspective : a case study of Albany Bakeries Gauteng.
(2006)
Following the deregulation of the Baking Industry in South Africa, the baking industry has since then burgeoned into a highly competitive, cut-throat industry, where survival depends on market share. As a direct result of ...
An exploratory study on customer service in Fedics Food Service KZN.
(2006)
Ms Jennie Chua, President and Chief Operating Officer of Raffles International,
Singapore once said that if "high-tech" represents the higher spectrum of industries in
the manufacturing sector, then "high-touch" would ...
The product mix of insurance sales among Standard Bank financial services advisors in the greater Durban area : a management perspective.
(2008)
The bank provides financial services to individuals and businesses. These services include opening bank accounts, providing loans, and vehicle asset financing. To provide clients with a comprehensive financial offering, ...
The effect of proposed legislation changes in conveyancing on small and medium sized law firms.
(2005)
The small legal enterprise has a role to play in the current market place. To maintain this position, it must be able to compete against the major players who offer any prospective customer the perceived benefits of a large ...
Customer experience strategy : the role of emotional satisfaction in service encounters - a survey of First National Bank customers.
(2006)
This study has empirically analyzed the significance of emotional satisfaction in the
financial service encounters. The specific focus of this study is around finding out if the
relationship between emotional satisfaction ...
An analysis of the extent, nature and consequences of female part-time employment in post apartheid South Africa.
(2009)
International studies of part-time employment have shown that most part-time workers are women, and specifically married women (Rosenfeld and Birkelund 1995; Caputo and Cianni 2001). The ability to work part-time enables ...