Now showing items 31-40 of 90
Measuring perception on received service levels to improve client retention.
The field of Logistics Management increasingly becomes a more critical field of activity in almost every industry. Diminishing margins, rising costs and every increasing client expectations demand a strong focus on client ...
An investigation into the factors influencing consumer behaviour in the online banking industry : a case study of First National Bank Consumers.
Advances in technology have changed the way business is conducted. In particular, the advent of internet/online banking in the financial sector, has revolutionised the banking industry. Despite the introduction of online ...
Political risk and capital flight in South Africa.
Developing countries have low levels of capital. They are usually net borrowers, supplementing their low domestic savings with external finance. During the 1970s and 1980s many developing countries borrowed from international ...
Transnet pension fund restructuring challenges.
No abstract available.
Service quality as a competitive differentiator for utility companies using call centres to achieve customer satisfaction : a case of Eskom eastern region.
ESKOM is the Electricity Supply Commission, a South African utility company that provides electricity to South Africa. The Group's principal activity includes generation, transmission of electricity to industrial, mining, ...
Remote employment as as emerging mode of personnel engagement : an investigative study in a forestry organisation.
This dissertation examines the emergent understanding of the dynamics of Remote Employment in an organisation. It reflects on the workings of value adding employment where individual employees operate from home and away ...
The contribution of a reengineering/retrenchment process to organisational effectiveness.
With the advancement of technology and rapid globalisation, organisations need to be alert and responsive to changes in the marketplace. It is expected of organisations to be lean, low cost producers of goods or providers ...
Strategy : the impact of Mortage Originators in South Africa.
This research investigated the impact of Mortgage Originators on the South African financial industry. Mortgage Originators, although an established industry in most western countries is a relatively new concept to South ...
An evaluation of the outcomes-based education policy in public schools in the Empangeni region.
This thesis aimed at evaluating Outcomes-Based Education (OBE) policy in public schools in the Empangeni Region. Although South Africa is now a free and democratic country with a new system of education, some inequalities ...
The critical evaluation of board of directors composition and their effectiveness : is there a link between composition and effectiveness of board of directors? : a special case analysis of KwaZulu-Natal based companies.
The major aim of the study is to establish· whether a relationship exists between the composition and effectiveness of the board of directors. Selection, particularly selection procedures became relevant in the study, ...