Call Centres employ frontline staff commonly known as service consultants who interact with customers within the service oganisation.In order for organizations to ensure that they derive satisfaction from interactions with ...

The study is about the impact of housing development in the KwaZulu-Natal traditional authority areas under the ownership of Ingonyama Trust Board. These pieces of land are under administration of the Chiefs (Amakhosi). A ...

The performance management and development system for senior managers in the South African Public Service, the focus of this study, was introduced in 2002 with a view to improve productivity, individual and organisational ...

Armed conflict in Ituri since 1996 to the present day has resulted in the widespread and severe violation of human rights that include massive killings, rape, torture, mutilation and property destruction that has infringed ...

Total Quality Management (TQM) has become the focus of all organisations that strive for excellence in service delivery. The healthcare sector is not an exception though it is exclusively different from other organisations ...

The goal of the study was to determine whether the factors that drive entrepreneurship in Durban, South Africa, are sufficient to promote economic development. In order to gain business perspective of the factors contributing ...

Risk management is an evolving discipline in the developing and developed world and has received increased prominence from the 1990s’ corporate accounting scandals, the Turnbull study in the US and the 2009 global financial ...

In 1994, almost a million Tutsi and some Hutu were massacred in Rwanda during the 100 day genocide. Between 1995 and 1998, nearly the same number of Hutu and some Tutsi died, while in flight, primarily in the former ...

This thesis interrogates the suitability of wireless technologies to implement an eBusiness infrastructure in Micro and Small Enterprises (MSEs) in developing countries, particularly in Kenya. A research model was developed ...

The Batho Pele principles (enshrined in our Constitution) redefined the relations between the users of municipal goods and services and municipalities. It compels local municipalities to comply with certain requirements ...