With an ever increasing number of service delivery protests recorded each year, an inquiry into the quality of public service in South Africa might well be overdue. The fact that most service delivery protests have turned ...

The global campaign around the sustainability of the environment has resulted in much emphasis being placed on actions that can save people and the environment. Waste management is vital in this era of sustainability and ...

The Public Finance Management Act (PFMA), Act (Act No.29 of 1999) places emphasis on the establishment and implementation of a supply chain management (SCM) unit as well as the development of SCM policy framework, processes ...

Background: The monitoring and evaluation (M&E) system is regarded as one of the tools that assists in improving service delivery and good governance within an organisation. However, the M&E system within public service ...

Increasing water shortage is providing an imperative to the measurement of water utilisation. So as to give a sensible picture of utilisation, this measurement ought to incorporate the operational activities of the ...

Communities in urban areas rely on effective provision of services that range from water, roads maintenance, health, education and electricity provision. The study centres on Centlec, a hundred percent company owned by the ...

This study investigated the impact of performance management and appraisal system on the productivity of local government employees at eThekwini Municipality, using the case of the Water and Sanitation department. The main ...

The purpose of the study was to make a comparative analysis of four (4) schools in two Districts (Sekhukhune and Capricorn) in order to understand service delivery as expressed in good or poor performance of schools in the ...

According to Occupational Care South Africa (OCSA), absenteeism costs the South African economy between R12 and R16 billion annually. Therefore, absenteeism is a significant concern for the economy locally and globally. ...

The study explored service quality provided to citizens at the Impendle Local Municipality. The study is stimulated by the continuous violent protest and sometimes taxi conflicts at the Impendle Local Municipality, ...