Browsing School of Applied Human Sciences by Subject "Call centre agents--Job stress--KwaZulu-Natal--Durban."
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The moderating role of psychological capital in the relationship between job stress and the outcomes of incivility and job involvement among call centre employees.
(2013)The current study was interested in determining the moderating role of psychological capital in the relationship between job stress and the outcomes of incivility and job involvement among employees at a call centre in ...