Browsing School of Applied Human Sciences by Subject "Call centre agents--Job satisfaction--KwaZulu-Natal."
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The relationship between job satisfaction and locus of control amongst call centre representatives in a call centre in Durban, KwaZulu-Natal
(2008)Call centres are typically characteristic of a highly repetitive, monotonous, and low skilled nature of work, which has resulted in low levels of job satisfaction, dissatisfaction or no satisfaction for call centre ...