Perceptions of officials on the effectiveness of electronic human resource management: case of the Department of Employment and Labour, Johannesburg.
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Date
2021
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Abstract
This study was conducted at the Department of Employment and Labour within the City of
Johannesburg. The study sought to assess the perceptions of the officials about the
effectiveness of the Electronic Human Resource Management which is an innovation within
the Department of Employment and Labour that has been using a paper-based manual system
for a long time. A case study was used for this study to explore the perceptions of officials from
the Department of Employment and Labour, Johannesburg on the effectiveness of the E-HRM.
The study employed a quantitative research approach in which 93 out of a total of 121
employees participated. A questionnaire was used as a research instrument to collect data. Data
were analysed using Statistical Package for Social Sciences. The key finding of this study
indicated that DEL performs E-HRM functions because of its efficiency and effectiveness.
Another finding indicated that E-HRM was a useful system because it promotes the operation
of DEL. A further finding indicated that the output quality of the E-HRM helped in saving time
at work, provided accurate and up to date information. The findings of this study contributed
towards the understanding of the perceptions of the officials working in the Department of
Employment and Labour on the effectiveness of E-HRM. The main recommendation for this
study was that the Department of Employment and Labour should develop a framework that
provides for ongoing monitoring of E-HRM activities and knowledge and information sharing
through employee participation. The study further recommended that the Department should
provide adequate IT training, coaching, and support to the staff for them to be successful in
their work.
Description
Masters Degree. University of KwaZulu-Natal, Pietermaritzburg.