Image and customer service tracking survey for e-consumables with a focus on customer retention and acquisition.
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Date
2003
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Abstract available in PDF file.
Description
M.B.A. University of Natal, Durban 2003
Keywords
Consumer research., Customer service., Dissertations, Academic--University of Natal (Durban), Consumers--Research., Customer services.