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Customer care at University of Natal, Pietermaritzburg : an investigation into services received by students from support departments during registration.
(2002)This study examines customer care at University of Natal, Pietermaritzburg (UNP). It investigates the quality of service received by students, from support departments, during registration. Data was collected via a simple ... -
Customer experience strategy : the role of emotional satisfaction in service encounters - a survey of First National Bank customers.
(2006)This study has empirically analyzed the significance of emotional satisfaction in the financial service encounters. The specific focus of this study is around finding out if the relationship between emotional satisfaction ... -
Customer perceptions and expectations of service quality in the medical insurance sector in Zimbabwe.
(2018)This study sought to evaluate customers’ perceptions and expectations of service quality in the medical insurance sector in Zimbabwe. This will help to identify the service quality gaps experienced and to come up with ... -
Customer relationship management (CRM): a critical analysis of how CRM can be successfully implemented by NMB Bank limited.
(2002)This is a study on NMB and seeks to establish what the bank could do, through the implementation of CRM, to attract new customers and retain existing ones in the face of intensifying competition. The number of banks in ... -
Customer relationship management as a model for growth in banks.
(2004)The banking industry has been characterised by changes and a turbulent operating environment. Increased competition, the entry of non traditional players in the market, and a more aware and demanding client base has made ... -
Customer relationship management within the local government : a case study of eThekwini Municipality.
(2010)The Batho Pele principles (enshrined in our Constitution) redefined the relations between the users of municipal goods and services and municipalities. It compels local municipalities to comply with certain requirements ... -
Customer satisfaction levels at Caltex Oil SA.
(2004)Global pressures from within the oil industry has decreased profitability of retail operations which has affected the large oil companies as well as franchisees. A point of differentiation that has been identified ... -
Customer satisfaction of call centre service delivery in South Africa.
(2009)The call centre is often the first human interaction a customer has with a company and many customers form their perception of a company based on their experience with that call centre. The call centre industry is growing ... -
A customer satisfaction survey of eThekwini Municipality's electricity department.
(2013)The purpose of the study was to evaluate the competence of eThekwini Municipality in delivering their services to the community and other stakeholders. The aim was to utilise the feedback information to improve service ... -
Customer satisfaction with the electronic banking services in Zimbabwe: a case of Mashonaland West Province, Zimbabwe.
(2018)With the constant advances in technology, it is expected that life should become easier in various way, one of these being that people would no longer have to wait in queues in banks as technology allows people to do most ... -
Customer service challenges in a South African casino : a participatory intervention.
(2019)Background: In an era of global competition, customer service (CS) remains a key differentiating factor for organisations to gain a competitive advantage. Due to heighted emotions experienced by customers when winning and ... -
Customer service quality provided by residential estate agents in the Durban area.
(2015)The ‘service’ sector is a major contributor towards international and national gross domestic products (GDP). However the phenomenal growth in the services sector has to an extent compromised its service quality. The aim ... -
Customers expectation and perception of the level of service provided by Autolab.
(2009)Autolab is a department of the South African Sugar Association, which develops and provides support services for computerised systems installed in the local sugar industry as well as one sugar mill in Zimbabwe. Autolab’s ... -
Customers' perceptions of private label products at Cash Crusaders, Western Cape.
(2014)Private label products have a high market penetration level globally yet in South Africa they have lower penetration levels than in many other countries. Private label products were introduced by Cash Crusaders to offer ... -
Customers’ perception of the quality of apprentice training provided by Transnet School of Engineering in Durban.
(2018)The artisan development institutions are working in an environment that is highly turbulent which requires many stakeholders to work together for the desired results to be achieved by the whole nation. When the employers ... -
The Customs Tariff and the development of secondary industry in South Africa with special reference to the period 1924-1939.
(1974)No abstract available -
Cutaneous malignant melanoma in the Natal province : an epidemiologic study : reflections upon its aetiology.
(1985)The purpose of the study has been primarily to draw a profile of malignant melanoma in the different population groups inhabiting the Natal Province and Kwa-Zulu, to compare the presentation and incidence of the disease ... -
Cutting into perceptions : investigating men's understanding of protection - through medical male circumcision for HIV prevention, in Durban, KwaZulu-Natal.
(2012)Three recent Randomised Controlled Trials (RCTs) have been able to deduce that Medical Male Circumcision (MMC) can reduce a heterosexual man’s chances of acquiring HIV through vaginal sexual intercourse by approximately ...