Masters Degrees (Information Studies)

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The merging of the library catalogues of the Edgewood College of Education library and the University of Natal, Durban libraries : lessons learnt.
(2009) Naidoo, Lovekumarie.; Bell, Fiona Ruth.
Mergers of higher education institutions in South Africa have had a significant impact on the higher education sector. Unfortunately, libraries are not often regarded as a key component in a merger between two institutions. Rather as a result of the merger, libraries have to find how they fit into the broader picture. Very little research has been published in terms of the effects these mergers have had on library catalogues. In this study, the merging of the library catalogues of the Edminson Library at the Edgewood College of Education in Pinetown and the E.G. Malherbe Library of the University of Natal on the Durban campus was researched to determine how these library catalogues were merged and how successful this process was. To meet the objectives of this study, semi-structured interviews were conducted with the major role-players who were involved in, or affected by this process. Considering that this was the first time that a study of this nature pertaining to the merger of library catalogues was conducted in South Africa, a literature review was conducted to investigate similar studies involving library catalogue mergers. Important themes from the literature were identified. Unpublished material such as minutes of meetings and annual reports formed an integral part of the information gathering process. An analysis of the information collected at the interviews was done through content analysis. The evidence from all these sources finally resulted in conclusions and the lessons learnt throughout the process of the merger.
The effect of problem-based learning on medical libraries in South Africa.
(2008) Ngcobo, Eunice Nonhlanhla.; Hoskins, Ruth Geraldine Melonie.
The study investigated the effect of problem-based learning (PBL) on medical libraries in South Africa. PBL, as a teaching/learning method, has been used in medical schools throughout the world for the past twenty or more years. It was introduced into South African medical schools in the early 1990s. Its impact was felt beyond the academia. Libraries, as engines of the institutions at which they are based, were greatly affected by the introduction of PBL.
The management of indigenous knowledge (IK) initiatives in Swaziland.
(2009) Dlamini, Rose-Junior Tfobhie.; Leach, Athol Brian.; Bell, Fiona Ruth.
Indigenous Knowledge (IK) is an important resource which needs to be collected and preserved for present and future generations and also disseminated in every possible way. Muswazi (2001) states that Swaziland has an immense quantity of IK dealing with almost every aspect of daily life such as food production, preparation and preservation; agriculture; leadership; medicinal plants and their use and so on. It is therefore important that this useful information be well managed to be accessible for present and future generations. If not well managed, its abundance would be of no significance to potential users. IK if appropriately utilised, can enhance productivity and development. A lack of knowledge or inappropriate use of it, can lead to poor decision making and generally impact negatively on production and development. The fact that IK systems are at risk of becoming extinct pose a very big challenge to the Swaziland National Library (SNL), the Swaziland National Archives (SNA), the Swaziland National Museum (SNM) and the University of Swaziland (UNISWA) Library which are sites for this study. This is because among other functions they are tasked with managing IK. This present study was conducted to investigate the strategies used by the four institutions to collect and preserve IK for future use. This study adopted the qualitative research methodology. The study population consisted of four administrators and eleven staff members dealing with the management of IK in the four institutions. Semi-structured interviews and observation were used as data collection tools. Information gathered through the interviews was analysed using content analysis and then presented in the form of tables and graphs.
Knowledge sharing and distribution in an open system : a case study of the Eastern Cape Estuaries Management Programme.
(2003) Mosia, Lucky Nomusa.; Kaniki, Andrew M.; Ngulube, Patrick.
Knowledge management is largely a social process. It is more about the community‘s understanding, skills and values in relation to their practices than technology. Knowledge is generated and shared through social interaction of people. Exploring the community‘s acts of communication and interaction can help to understand the knowledge they have as well as the knowledge gaps that are apparent. It can also aid in discovering ways in which their practices are shaped and constrained by the knowledge they have. The purpose of this study was to determine the optimal means of knowledge sharing and knowledge distribution in an open system using the Eastern Cape Tyolomnqa Estuary as a case study. Different scholars stated in their different works that sharing knowledge is problematic in most organizations, whether they are formal or informal organizations. There are several reasons that have been identified as to why people do not want to share their knowledge. To achieve the objectives of this study, both secondary and primary sources of data were used. This included literature from various sources, such as books, journal articles and information from the Internet that has been reviewed and analyzed. Interviews and focus groups were used to collect data. Interviews were conducted with 16 people who were purposively selected from the Buffalo City Council, Tyolomnqa Conservancy, Tyolomnqa Estates, Tyolomnqa Forum, and Phozi, Ncera, Sandile and Xhama communities. The key informants were people with management positions, and community leaders. The interviews were unstructured. After collecting data by means of face-to-face interviews focus groups, workshops were convened with the Tyolomnqa Forum, and Phozi, Ncera, Sandile and Xhama communities. The self-administered questionnaire was additionally used as a data collection technique for researchers. Data were analyzed through content analysis and the use of SPSS, and presented in the form of tables and figures. It was identified that their knowledge sharing was fragmented and there was no formal organisational structure to bring communities along the Tyolomnqa Estuary to work together as one would do in bureaucratic organizations like companies. The Tyolomnqa Estuary Forum, which has vested interests in estuary management, could be used as model to provide the organisational infrastructure to facilitate the acquisition and sharing of knowledge on the management of estuaries. It is envisaged that such forums can be a viable mechanism of facilitating the harnessing and sharing of knowledge on the sustainable use of estuaries at the local level.
An evaluation of the Russell High School's library collection in meeting the curricula needs of learners.
(2001) Atagana, Favour Ogochukwu.; Kaniki, Andrew M.
The purpose of the dissertation was to evaluate the Russell High School library collection in meeting the curricula needs of learners. A study population consisting of 150 learners, 13 teachers, the librarian and Principal was surveyed by means of questionnaire and interview. Three types of questionnaires were used, one each for the learners, the teachers and the librarian. The Principal's interview was based on a checklist. Results were discussed in terms of frequencies and cross-tabulations of responses were made. Results are graphically displayed in the form of tables, pie charts and bar charts. The present situation of the library and its problems are discussed with regard to resources, the availability and suitability of the present collection, types of materials used, and satisfaction with the library by users as well as encouragement from teachers and the librarian to learners in the use of the library. The discussion was situated within the current requirements of Outcomes-Based Education as guided by Curriculum 2005 and 21. The study findings indicated that learners and teachers were satisfied with the library stock although a need for books, especially new titles, was identified. Learners and teachers felt that more books and better infrastructure for example, computers, television sets, and more space were needed. It was also revealed, however, that the budget was severely limited. These findings are discussed within the framework provided by a review of international, African and local school libraries. Recommendations for possible future services are made in the light of this discussion.
Establishing an internet-based information exchange system for the KwaZulu-Natal Midlands Rural Development Network (MIDNET), South Africa.
(2002-02-02) Setegn, Amare Molla.; Kaniki, Andrew M.
The purpose underpinning the study was to establish the prospect of developing a supplementary Internet-based information exchange system for the Natal Midlands Rural Development Network (MIDNET) and to propose a model of operation for the anticipated system. The study intended to propose, based on findings, steps and strategies that need to be taken on how best to integrate an Internet based information exchange system into the requirements and capacity of MIDNET members. To accomplish the objectives of the study, both primary and secondary sources of data were used. Literature on cooperation and networking and application of the Internet for information exchange networking were reviewed, analyzed and conceptualized to establish feasibility dimensions for an Internet-based information exchange system in a network environment and to plan a model of operation for the system. Original research was carried out using a self-administered questionnaire to MIDNET members during July through November 2001. Out ofthe questionnaires distributed to all 32 members, 18 (56.8%) were returned and used. Data collected was related to current information exchange activities; general information needs; availability of information resources in terms of ICTs infrastructure, organization and human resources and funding; and opinions on establishing an Internet based information exchange system. Supplementary information was also collected through observation of some aspects of the information exchange and dissemination activities of MIDNET members. Document analysis was done mainly to establish the contents ofthe information products of MIDNET members, MIDNET and interest groups of MIDNET. Based on general information needs established in the present study, MIDNET members were found to have similar objectives, activities and disciplines of work geared toward similar goals within rural development, the thematic boundary of the network. MIDNET was found to draw in, within its membership, geographical and thematic boundary, like-minded organizations and individuals that have similar information seeking behavior. Members, when motivated by five reasons, were found to exchange information using nine kinds ofcommunication media and mechanisms and 16 categories ofinformation products and activities which reflected 27 information content categories. The information products of members, MIDNET and interest groups of MIDNET were largely in the category of grey literature. Most members were found to have a good state oflCTs infrastructure in terms of owning computers, computer networks, Internet connectivity and development of Internet-based information exchange and dissemination systems. Most members do not have information support services backed by conventional information units and professionals. Ad hoc arrangements of responsibility for information work were used in most instances. Findings concerning funding infonnation exchange activities were inadequate to examine the trend in funding. Findings concerning problems and factors that impeded current information exchange activities and solutions suggested by members reflected the need to improve current communication and information delivery interfaces and to establish an Internet-based information system as a supplementary interface. Members indicated an overwhelming desire to participate in and contribute to the anticipated system, although there was a reluctance in terms of system inputs other than information. Analysis of the study findings in terms of fundamental feasibility dimensions showed that the Internet, if appropriately and effectively used, has the prospect to facilitate communication and information exchange in MIDNET by way of replicating current interfaces. The study proposes a model plan for the establishment of an Internet-based information exchange system that would suit the requirements and capacity of members. The plan is proposed based on findings of the present study and valid reflections from a review of the literature in terms of prerequisites for networking, basic requirements and general principles. Other aspects considered were models of cooperation on the Internet and methodological approaches for the development and impact assessment ofan Internet-based information exchange system in the development sector.
Public secondary school libraries in Nairobi and the satisfaction of the curriculum needs among history teachers.
(1999) Kimotho, James.; Kaniki, Andrew M.
The aim of this study is to investigate the level of awareness of history teachers in public secondary schools in Nairobi, Kenya, of the benefits of library use for the curriculum. The availability of school libraries in public secondary schools in Nairobi provided a context for this investigation into teacher library use. In order to establish if libraries are used effectively, or used at all, for curriculum purposes, literature on this was searched and little came from Nairobi or even Kenya. This lack of information in this area formed a justification for investigation because libraries exist in many public schools in Nairobi and they have the potential to have a positive influence. A survey of literature internationally illustrates the degree of the serious attention both history as a discipline, and library and the curriculum receive. History is given attention because of its role in both maintaining and revolutionising order in a country. In the case of resource-based learning, many countries have shifted to a child-centred approach. This requires much more use of libraries than traditional teaching methods. The evaluation of teacher and librarian views was undertaken by means of a survey. In the survey questionnaires were used. The population was that provided by the Director of Education in Nairobi and a corresponding list of schools where teachers and librarians were employed is given. The findings of the survey established the level of awareness of history teachers to resource based education that took account of library-curriculum partnership. The study established the need for greater attention towards school libraries in the allocation of budgets, building resources that are needed, and management. Staff development of both teachers and librarians was suggested in order to promote resource-based education. To achieve this, a written policy on the management of school libraries is suggested.
Collection development and use of non-book materials in university libraries in South Africa.
(1999) Ntuli, Nomaxabiso Claribel.; Kaniki, Andrew M.
Non-book materials have a unique role to play in university libraries of South Africa, as they re-inforce what has been learnt and facilitate presentation of subject matter to fulfil the needs of teaching and learning of institutions. The key problem of the study was that non-book materials though very important as sources of information like books, appear to be little or not used in South African university libraries. This may be caused by unclear policy presented in formal or informal collection development policies. The general aim of the study was to find out collection development practices, policies and use of non-book materials in South African university libraries. To this end the specific objectives were: To find out how non-book materials in university libraries are collected and maintained as part of teaching, learning and research. To get some understanding on the policies and patterns the university libraries follow in the development of non-book materials. To find out the manner in which non-book materials are funded and acquired. To find out the extent to which library orientation, instruction and user education cover non-book materials. The study therefore examined the collection development and usage of nonbook materials in university libraries of South Africa. All the South African university libraries except University of Zululand where the researcher works and is the AV-librarian were included in the study. The major method of study chosen was the survey method and the questionnaire was used for data collection. The methods of analysis used were the univariate and bi-variate methods and the basic type of statistics, the descriptive statistics. Libraries surveyed showed that they favoured non-book materials, and above all they do have the most NBM that are available in all formats. The study guided the researcher in making the following recommendations: The need for improvement of the NBM information services in libraries. That clear policies, whether written or not, for selection and acquisition of NBM be reviewed in libraries in South Africa. The role of NBM specialist is important and needs to be redressed. That the academic staff, library staff and students work together as a team and devise a program of library user education integrated with curriculum.
An investigation into the use of the Internet by students at St. Joseph's Theological Institute, KwaZulu-Natal, South Africa.
(2006) Shezi, Mhlukanisi Simon.; Leach, Athol Brian.; Ngulube, Patrick.
The discussion of introducing the Internet at St. Joseph's Theological Institute in KwaZulu-Natal, South Africa took place in 2002 and access to the Internet was introduced in 2003 via 70 computers which were housed in the library. Given that the Internet has emerged as an important learning tool at the tertiary level, the aim of the study was to investigate the use of the Internet by the students at St. Joseph's. The specific objectives of the study were as follows: to find out which students were using the Internet, to find out what students were using the Internet for, to find how often students used the Internet and when they used it, to find out the problems experienced by those students who used the Internet, to find out why certain students do not use the Internet, and lastly the study aimed to make recommendations concerning the use of the Internet by students. The survey research method was used and the data was collected through a self administered questionnaire. No sampling was done as the entire population of 188 students was surveyed. Sixty five students responded - a response rate of 34.6 %. Findings revealed that of the 65 students who completed the questionnaires 34 (52.3%) had used the Internet and 31 (47.6%) had not. Out of the 24 respondents who gave reasons for not having used the Internet, the majority 17 (70.8%) of respondents said that they had not received formal training and did not know how to use the Internet. The major problems facing the Internet users at St. Joseph 's were the shortage of computers mentioned by 13 (38.2%) respondents and computers being slow as indicated by 13 (38.2%) respondents. Six (17.6%) respondents also pointed to not having enough training in the use of Internet facilities. Recommendations concerning Internet use at the Institute were made and suggestions for further research put forward.
First level library and/or information science qualifications at South African universities and technikons : a comparative study of curricula.
(2002) Raju, Jayarani.; Kaniki, Andrew M.
The general purpose of the research was to do a comparative study of first level library and/or information science (LIS) qualifications offered at South African universities and technikons. These qualifications included the National Diploma: Library and Information Studies (ND: LIS), the Bachelor of Technology: Library and Information Studies (B.Tech.(LIS)), the Post-graduate Diploma in Library and/or Information Science and the Bachelor of Library and Information Science (B.Bibl.) or equivalent four-year university degree. Self-administered questionnaires were used to survey the views of employers, past students and educators in the LIS field regarding these qualifications and their relevance to the LIS services work environment. Descriptive statistics as well as content analysis were used to analyse the data collected. Discussion of findings based on analysis of data and in the context of related literature, resulted in a number of conclusions. The study supports the view that general education as provided by a university bachelor's degree distinguishes between professional and paraprofessional LIS education and training. The study confirms that the university Post-graduate Diploma in Library and/or Information Science and the B.Bibl. (or equivalent four-year university degree) are established professional LIS qualifications in South Africa. While the technikon ND: LIS is generally viewed as a paraprofessional qualification, LIS services employers are not using this qualification in its paraprofessional context with paraprofessional post designations and career progressions. The technikon B.Tech.(LIS) cannot be viewed as a professional LIS qualification as it lacks general education. Furthermore, it is a qualification in the hierarchy of paraprofessional LIS qualifications that runs parallel to the professional LIS career path and thus the B.Tech.(LIS) is not a step in the direction of LIS professionalism. It is part of an alternative career direction. A further conclusion is that in view of the traditional purpose of technikon education and training vis-a-vis university education and training, limited general education and not extended general education is necessary in the technikon LIS curriculum. The study suggests that the professional LIS body, educators, employers and graduates and diplomates in the LIS field in South Africa have specific roles to play in ensuring understanding that LIS professionalism and paraprofessionalism are alternative or parallel career paths each with its own career progressions and with valuable roles to play in LIS services. However, there should be possibilities for articulation between LIS professionalism and paraprofessionalism at the education and training level.
A performance evaluation of the Pietermaritzburg Cluster of Theological Libraries (PCTL) in order to determine whether it meets the demands of its users.
(1996) Van Rooyen, Karen M.; Kaniki, Andrew M.
The purpose of this study was to evaluate the performance of the Pietermaritzburg Cluster of Theological Libraries, a network of theological libraries in an around Pietermaritzburg. The Pietermaritzburg Cluster of Theological Libraries is an association of the libraries of the Evangelical Bible Seminary of Southern Africa, St. Joseph's Theological Institute, the University of Natal, Pietermaritzburg, the Evangelical House of Studies, Anglican House of Studies and the Las Casa Dominican Community. The library network is a component of the Pietermaritzburg Cluster of Theological Institutions (PCTI). An analysis of literature related to resource sharing between libraries and the evaluation of information services was conducted. The performance of the Pietermaritzburg Cluster of Theological Libraries was evaluated primarily from the viewpoint of the users of the network. The research problem addressed in the study was: "Does the Pietermaritzburg Cluster of Theological Libraries meet its objectives and satisfies the needs of its users?". The research problem was broken down into three subproblems, namely: 1. Awareness of the target population of the existence of the Pietermaritzburg Cluster of Theological Libraries. 2. How much use is made of the Pietermaritzburg Cluster of Theological Libraries? 3. Overall performance of the Pietermaritzburg Cluster of Theological Libraries in meeting objectives. Site visits, document review, transaction records, questionnaire survey and interviews were used for data collection. A questionnaire, accompanied by a cover letter, was the main tool used in data collection. The questionnaire was administered to the primary targets, the theological students from the various institutions, to obtain data related to their awareness and understanding of the Pietermaritzburg Cluster of Theological Libraries (PCTL), whether they use the facility and the reasons for use of non-use, as well as the overall perception of and attitude towards the service by the users. Interviews were conducted with staff members from the various institutions to determine their usage of the library network. Major findings of the questionnaire survey were: a high awareness of the PCTL among the respondents, the majority of the lending were by the users from the University of Natal; the main reason for non-use of the network was that the home library is sufficient; majority of the respondents were satisfied with the regularity of the service, found the lending polices satisfactory or good and requested material usually or most often available; the service was generally seen as an advantage by the respondents because they have access to more materials; the long waiting period and the process of acquiring material were identified as problems; and a user education programme, interavailability of borrower cards and streamlining the process were suggested by the respondents. The transaction records reflected that the users of the University of Natal use the service most heavily. Of the requests submitted by the University of Natal, 40,32 % was for national interlending via SABINET. The delivery rate of the network is 86,58 %. It was determined that the users, although they have complaints about the network, are satisfied with the network and view it as an asset. The study proposed a combined user education on the activities of the library network, the inter-availability of tickets and/or a more regular service and improved access to the online union catalogue at St. Joseph's Theological Institute and the Evangelical Bible Seminary of Southern Africa.
Preserving electronic memory : an investigation into the role played by the National Archives of South Africa in the management of electronic records of central government.
(1999) Abbott, Brad Steven.; Kaniki, Andrew M.
This study sought to investigate the role of the National Archives of South Africa in terms of the management of the electronic records of central government. The research methodology selected for this study was descriptive research, utilising the case study approach. Two data gathering techniques were employed, that of the record and the interview methods. In utilising the record method extensive use was made of a variety of documents ranging from legislation to the manuals and internal circulars of the National Archives. After the documentary evidence had been analyzed, three nonscheduled-structured-interviews were carried out with National Archives staff. In the process of the investigation a number of findings were generated. It was established that the National Archives is responsible for managing the electronic records of governmental bodies. In order to fulfill this responsibility the National Archives has developed an electronic records management programme. This programme aims to involve the National Archives in the design and maintenance of electronic records systems, to allow the early transfer of electronic records into archival custody, and to facilitate the identification of those archival electronic records that should remain in the possession of the creating body. As a result of the literature reviewed and the interviews conducted, a number of challenges were identified with regards to the National Archives' management of the electronic records of central government. Among these were issues such as the lack of staff resources that the National Archives currently faces, the perceived low status of the National Archives within the Department of Arts, Culture, Science and Technology, and the lack of cooperation and communication between the National Archives and its client bodies or components thereof. The National Archives is attempting to deal with a number of these challenges, but it would appear as if they are adopting a reactive and overly cautious approach to the management of electronic records. While they are well informed in terms of the theory of electronic records management, they are greatly lacking in terms of practical experience. It was recommended that the National Archives address the issue of staff resources as a priority. It was further recommended that the National Archives emphasise the business benefits to be gained by governmental bodies implementing records management practices, and that the National Archives become a more active player in the broader discipline of information management.
An evaluative study of the psychology collection at the University of Transkei.
(1997) Breakfast, Kholeka.; Kaniki, Andrew M.
The study focused on the evaluation of the psychology book collection at UNITRA library. In particular, the study investigated the adequacy of the psychology book collection in terms of accessibility, availability, and pertinence. A sample of 264 respondents was selected from a population of 1123 students. A proportionate random sampling was used to select respondents from each stratum. The survey method was used, and questionnaires were administered to the sample of 1995 registered psychology students at UNITRA from Year 1 to Honours level. The questionnaire focused on the research questions, relating to accessibility , availability, and pertinence of the psychology collection. The data was analysed by means of a statistical package, SAS. The results were interpreted in relation to the variables. The findings revealed that accessibility and availability were affected by: the attendance of the first library orientation programme which is usually offered at the beginning of the year; the availability of library services at high school; the number of copies of the same title in the library; library opening hours; attitude of the librarians; procedure for locating books; number of borrower cards; and the age of books in the library. The identification of entries representing books on the catalogue, and the location of books on the shelves were found to be easier for those users who had attended library orientation and those who had libraries at their high school. It was recommended that lecturers and librarians should encourage students to also use the subject catalogue in order to get more books on the same subject. A number of other recommendations were suggested taken from the findings and other authorities on the subject to improve the accessibility, availability and pertinence of the psychology collection. The development of a written collection development policy would make the implementation of the above recommendations easier.
Developing guidelines for performance appraisal of subject librarians in KwaZulu-Natal academic libraries
(2004) Neerputh, Shirlene.; Hoskins, Ruth Geraldine Melonie.
A common theme emerging in the library world today is that quality service in the library and information center is dependent on the quality performance of personnel. Prior to conducting performance appraisals, managers need to ascertain the core performance criteria for quality service provision. This study is important because academic libraries are undergoing radical changes with an emphasis on accountability. In particular, South African tertiary education is faced with dwindling resources and an increased emphasis on accountability. There appears to be no formal or informal guidelines for appraising the value of subject librarians performing information services in KwaZulu-Natal academic libraries. It is this problem which this study addressed. The problem investigated in this study is located in the following KwaZulu-Natal academic libraries: Durban Institute of Technology (DIT), Mangosuthu Technikon (Mantech), University of Durban-Westville (UDW) , University of Natal, Durban (UND) and University of NataL, Pietermaritzburg (UNP) and the University of Zululand (UniZul). The purpose of the study was to emphasize the importance of performance appraisals for subject librarians employed in KwaZulu-Natal academic libraries and develop initial guidelines for performance appraisals for subject librarians. The scope of this study is placed within the library human resource management perspective and deals with developing and training librarians for enhanced service delivery within the above tertiary institutions. Thirty nine subject librarians (from a total of forty three) were surveyed by means of a self administered questionnaire which was distributed via e-mail. The study was able to establish the important aspects of performance appraisal for subject librarians from the literature review, and to make recommendations in respect of developing guidelines for appraising subject librarians in academic libraries. An initial guideline for conducting performance appraisal for subject librarians in KwaZulu-Natal will consist of appraising job tasks, key performance areas (KPAs), determining the relevant competencies, skills and behaviour traits. The major findings of the study were that there appears to be generally a lack of commitment to performance appraisal in KwaZulu-Natal academic libraries. A large majority of the respondents indicated that their libraries did not have guidelines for performance appraisals of subject librarians. The important aspects of performance appraisal for subject librarians were identified in the study. Key performance areas (KPAs) for subject librarians comprised of reference services, instruction and teaching, management and organisation. The competencies included knowledge of the total information environment as well as customer services. The majority of the respondents indicated that patron surveys were the most important indicator of performance of subject librarians in KwaZulu-Natal academic libraries.
The information needs and information seeking behaviour of adult diabetic patients at Addington Hospital, Durban.
(2012) Naidoo, Prabavathy.; Hoskins, Ruth Geraldine Melonie.
Diabetes mellitus is a chronic disease associated with high levels of glucose (sugar) in the blood. (The three types of diabetes are: Type 1 diabetes which is onset in juveniles and is characterised by deficient insulin production and the patient requires daily administration of insulin; Gestational diabetes is onset and first detected during pregnancy and Type 2 diabetes is typically found in adults who are 40 years and over and results from the body's ineffective use of insulin). Type 2 diabetes is a lifestyle disease that can be prevented and managed by following a particular eating plan, exercising correctly and by the correct administration of medication. With relevant knowledge, lifestyle changes and information, type 2 diabetic patients can improve and manage their condition effectively. Hence information provision is especially important for the management of diabetes. The current study investigated the information needs and information seeking behaviour of adult type 2 diabetic patients at Addington Hospital in Durban. The study was conducted on the patients who attend the Diabetic Clinic at the Hospital. A better understanding of the information needs and information seeking behaviour of diabetic patients can contribute to their successful management of diabetes. Longo's 2010, Health Information Model provided the conceptual framework for the study. The study adopted both a quantitative and qualitative approach. Both methodologies were used to assist in gaining an insight into the research. It was envisaged that the use of both methodologies would enhance and increase the validity and reliability of the data collected. A population of 69 adult patients with a diagnosis of type 2 diabetes were individually interviewed. The healthcare professionals, which included the Medical Officer and four nursing staff at the Diabetic Clinic and the hospital's diabetic Dietician, completed the self-administered questionnaires. The data was entered into a computer and analysed using SPSS. The data was analysed in terms of frequency of results and presented in the form of tables, bar graphs or pie charts. Four themes emerged from the study: (1) Reliance on the diabetic doctor for diabetic education; (2) the active and passive patterns of information seeking; (3) patients' fear of the consequences of diabetes; and (4) the value of the Department of Health's and the Dietician's packaged information. The results of the study indicated that certain factors influenced the patients' decisions about their diabetes self-management. Their current needs influenced their need to seek out information and in most instances they sought this information out from the diabetic doctor. They could not afford the recommended foods for diabetics and besides obtaining their information from the pamphlets and hand-outs provided by the hospital, they obtained their information from traditional mass media. The study concluded that the patients relied heavily on the information provided by the doctor, the dietician and the hand-outs and pamphlets that are available at the clinic. Without an understanding of the effects of information on type 2 diabetes patients, we have an incomplete picture of how information changes the patients' behaviour, which is of primary concern in healthcare information. The study therefore recommended that future research should investigate the effects information has on type 2 diabetes patients and their behaviour. Recommendations that were drawn from the conclusions of the study were that the Diabetic Clinic and Hospital should consider approaching the South African Diabetes Association (SADA) with regard to volunteering their services and facilities to the patients at the hospital. The Clinic should also consider playing a video/dvd recording on diabetes in the patient waiting room. The Diabetic Clinic should also consider inviting a podiatrist to speak to the patients about foot care.
Mangosuthu Technikon Resource Centre and its involvement in the Umlazi community with particular reference to high schools : 1991-1997.
(1998) Msimango, Highness Lucy.; Stilwell, Christine.
Academic libraries are concerned about being involved in the communities in which they exist by rendering library and information services. In order to maintain effective community involvement, academic libraries find it is important to find ways in which they can serve the community. The study investigated the Mangosuthu Technikon Resource Centre's (MTRC) involvement in the community. The intention was to determine the extent of usage of the MTRC services by Umlazi high school teachers and to identify problems which these teachers experienced with regard to the MTRC services. Umlazi high school teachers as users of the MTRC services and MTRC staff as providers of the services, were the two groups chosen for the study. Two questionnaires, one for external respondents, the Umlazi high school teachers, and another for the internal respondents, MTRC staff: were hand delivered to and collected from the respondents. The results of the survey indicated a very low percentage of usage of the MTRC services by Umlazi high school teachers and a high percentage of interest in and lack of knowledge of the MTRC services by Umlazi high school teachers. There was agreement of opinions between Umlazi high school teachers and MTRC staff on the reasons for non-use of the MTRC services by Umlazi high school teachers. Reasons indicated were that teachers did not know they could use the MTRC. There was a lack of promotional brochures and newsletters, and teachers obtained what they needed elsewhere. It was recommended that MTRC staff be educated on the MTRC's responsibility to community involvement; that the MTRC provide library user education to Umlazi high school teachers; that the MTRC base its services on community needs assessment; that marketing practices be injected into the MTRC services; that consultation with the community during planning stages of community services be maintained; that MTRC provide the community only with services not provided elsewhere; and that the MTRC take initiative in establishing a multitype area network with Umlazi Public Library and Umlazi high schools.
Information needs and information seeking behaviour of international students at the University of KwaZulu-Natal, Pietermaritzburg campus.
(2012) Majyambere, Moise.; Leach, Athol Brian.
The purpose of this study was to identify the information needs and information seeking behaviour of international students at the University of KwaZulu-Natal, Pietermaritzburg Campus (UKZNP). The study assisted in identifying different information services offered by the International Student Office (ISO). It also determined various information seeking situations involved in relation to academic needs and personal issues of international students. The approach that the researcher undertook was a triangulation approach where both quantitative and qualitative data were collected. Instruments used for data collection were a self-administered questionnaire and semi-structured interview. A sample size of 150 international students was surveyed, with 137 students responding, giving a response rate of 91.3%. The Head of the International Student Office (HISO) was also interviewed. The validity and reliability of the instrument were established by pre-testing the questionnaire with four international students enrolled at UKZNP. The quantitative data was analysed using SPSS and the qualitative data was analysed using thematic content analysis. The international students’ information seeking behaviour was identified using Wilson’s (1999) model of information behaviour which suited the group under study. The outcome of the study revealed that more than half, 62.7%, of academic needs were characterized by two situations, namely, the registration process (32.2%) and issues around lectures (30.5%). Other main issues discussed were based on information literacy skills and English language problems experienced by international students enrolled at UKZNP. In terms of personal issues, a majority (60.2%) of respondents mentioned either accommodation (34.9%) or health issues (25.3%). A minority, just on 30%, of the respondents resided on campus and for the majority of the respondents who lived off campus, accessing the Library and computer LANs after hours was not possible as transport at night was not always available. Thus the accommodation need was regarded as a very significant problem. The study indicated that two main sources used in relation to academic needs were library resources and information from the Faculty offices, while the most used source by international students for their personal issues was the consultation of colleagues. Based on the results and conclusions of the study, recommendations for action and further research were made. Recommendations included the need to consider a temporary registration period during which the complex requirements of the registration process could be pursued and satisfied by the students and, in response to the accommodation crisis experienced by students, consideration be given to the Student Housing Office giving priority to first year international students in particular when allocating rooms.
Technology initiatives in academic libraries : status of Library 2.0 within the libraries of the University of KwaZulu-Natal.
(2012) Muhambe, Baganda Herman.; Leach, Athol Brian.
The Library 2.0 model is one of many library service models. It has its origin in, and borrowed concepts from, Web 2.0 which is associated with Web applications that facilitate participatory information sharing, interoperability, user-centred design and collaboration on the Web. The focus of Library 2.0 is on user-centred change and participation in the creation of content. Different scholars and researchers have discussed Library 2.0 and numerous articles have been written discussing the implementation of the model in academic libraries. Findings are that academic library users, who are becoming more involved and familiar with Web 2.0 technologies, no longer want to use the library only as a reading space or a place to use books and journals without being able to make suggestions and have their views heard. The Library 2.0 model facilitates this and, as it encourages sharing and participation, is considered a suitable model for academic libraries. The purpose of this study was to investigate the implementation of Library 2.0 within the libraries of the University of KwaZulu-Natal (UKZN) and the difficulties encountered when using Library 2.0 technologies to deliver their services. To achieve the purpose of the study both primary and secondary sources of data were used, including literature from various sources (journals, books and information found on websites). Interviews and self-administered questionnaires were the instruments used to collect data. The population of the study consisted of all subject librarians on the UKZN campuses, the campus librarians, and the Library Director. Data were analysed through content analysis and the use of SPSS and presented in the form of figures. It was found that UKZN libraries were slow in terms of involving the technologies associated with Library 2.0 in their services. Only Facebook and a weblog are used by the UKZN libraries and it is evident that more needs to be done in terms of implementing and promoting the technologies that encourage collaboration and interaction with users – the essence of Library 2.0. It has been said by different scholars and researchers that institutions that are perceived to be slow in involving new technologies in their services, are at risk of becoming irrelevant to their users. These users will then move to other services who can better meet their needs. Therefore, it is crucial for UKZN libraries to embrace these technologies if they want to keep up and remain relevant to the ever changing needs of their users.
The use of library resources by doctoral students of the University of KwaZulu-Natal, College of Humanities, Pietermaritzburg campus.
(2013) Idoniboye-Obu, Tamunotonye Ibimina.; Hoskins, Ruth Geraldine Melonie.
The purpose of this study was to examine the use of library resources by doctoral students of the University of KwaZulu-Natal (UKZN), College of Humanities, Pietermaritzburg campus. The study investigated the extent of the use of the library resources by doctoral students in the College of Humanities, the type of library resources used and the factors that influenced such use. The study also looked at the competency of doctoral students to use them. The study population consisted of registered doctoral students in the College of Humanities as at April 2012 when the data was collected. Out of a total of 118 questionnaires distributed, 99 doctoral students responded, which yielded a response rate of 83.9%. The method that the research took was triangulation where both qualitative and quantitative data were collected. The researcher used one-on-one interviews with subject librarians at the UKZNP Library and a questionnaire as data collection instruments. The quantitative data was analyzed using SPSS version 21, while the qualitative data was analyzed using thematic content analysis. The questionnaire was pre-tested before it was used. The findings of the study revealed that a majority of the doctoral students did use the UKZNP Library resources for their research studies. As regards the importance of the library resources, out of 98 respondents who responded to the question, 77 (78.6%) of the respondents indicated that their use of library resources was because of its importance to their research study. Regarding the dependency on library resources, out of 98 respondents who responded to the question, 60 (61.2%) respondents said their extent of use of the library‟s resources was because they were very dependent on the resources of the library for their research study. In terms of usage of the library‟s resources, out of the 99 respondents who responded to the question, 50 (53.8%) said they use the library‟s resources more for their research study. When investigating the types of library resources used by doctoral students in the College of Humanities, 85 (86.7%) respondents used electronic databases, while 77 (78.6%) used print materials (books and journals); 68 (69.4%) used the inter-library loan service and 60 (61.2%) used theses and dissertations amongst other resources. With regards to the influencing factors for such use of library resources by doctoral students in the College of Humanities, the study found that 93 (97.9%) influencing factors for the respondents was to borrow materials, like printed books and journal articles, for their research studies, while for 52 (54.7%) respondents, a factor was to use inter-library loan services for their research studies and for 38 (40.0%) it was to search the databases for information for their research studies. Furthermore, the study also wanted to determine how competent the doctoral students in the College of Humanities were in using the different library resources of the UKZNP Library. Out of 99 respondents, 79 (79.8%) considered themselves to be competent users of the different library resources with particular reference to electronic resources, while 16.2 (16.2%) considered themselves not to be competent and four (4.0%) did not respond to the question. Having seen the extent of use of the library resources by doctoral students in the College of Humanities, the type of resources the doctoral students used, the factors that influenced such use and the competency of use, the study also discovered that there were challenges that these doctoral students encountered while using the library‟s resources. Some of these challenges were: difficulties in locating resources on shelves as a result of the misplaced and disorganized arrangement of material; out of date printed resource material and insufficient time for borrowing books on reserve. With electronic databases, some of the challenges were that important journals and books were not available electronically, remote access was difficult because of passwords and logins, and some electronic databases only offer abstracts rather than full text articles. In addition, electronic databases were often very slow to conclude searches. A final challenge encountered by the doctoral students was that subject librarians were always very busy attending to students and sometimes not available to help. Recommendations based on the findings of the study were also presented in chapter five and six of this study. Suggestions on how the library can better serve the doctoral students of the UKZNP campus were also given in the concluding chapter.
Predictors of users' preferences for digital information at the oceanographic research institute (ORI), Durban.
(2013) Mutsvunguma, Grace.; Mutula, Stephen M.; Nsibirwa, Zawedde Gulikomuseesa.
This research was a case study that investigated predictors of users’ preferences for digital information at the Oceanographic Research Institute (ORI) Library in Durban, South Africa. The objectives of the study were to determine the predictors of users’ preferences for digital information, examine user attitude towards use of digital information, evaluate user competencies in the use of digital information, examine available ICT infrastructure to facilitate access to digital information and assess usage patterns of electronic resources. Technology Acceptance Model (TAM) was used to underpin the study, using the mixed method paradigm consisting of qualitative and quantitative methods. A census of the study population, consisting of 26 respondents, was taken. Data was collected using focus group discussions, semi-structured interviews, participant observations, document reviews and survey questionnaires. Quantitative data was analysed using descriptive statistics, while qualitative data was analysed thematically. The findings of the study indicated that there was increasing preference of digital information to print by scholars. Moreover, usage of digital information was high by virtue of being easy to use and useful for scholarly work. The findings revealed that scholars had developed a positive attitude towards digital information. In addition, user experience with computers and the availability of infrastructure within the organisation were found to be facilitating conditions for digital information usage behaviour. The findings showed that respondents lacked relevant skills for the effective use of digital information and the ORI Library lacked adequate computers and electronic resources to satisfy user needs. The study recommended the development of a digital repository, user training to improve use of digital information resources. Suggested areas for research included examining the use of electronic resources in marine and aquatic institutions in Africa to establish grounds for collaborations and resource sharing. A study to assess the quality of research output by scholars was also recommended, as a way of exposing the critical or non-critical use of digital sources.

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