Doctoral Degrees (Supply chain management)

Permanent URI for this collectionhttps://hdl.handle.net/10413/20613

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Adoption of electronic banking distribution channels in South Africa: the Unified Theory of Acceptance and use of technology.
(2020) Nzama, Mbuso Emmanuel.; Mbhele, Thokozani Patmond.
Globally, every industry is on the path of a technological revolution that is radically shaping how people and organisations relate to the world and to one another. The Fourth Industrial Revolution’s (4IR) digital technologies are transforming supply chain management from a linear model to a more integrated model in which information flows in multiple directions. The invention of e-banking has provided customers with a whole new experience of banking services. In South Africa, banks have invested heavily in technological solutions. However, socio-economic complexities and challenges are slowing down the adoption of e-banking channels. This study examines the key determinants of the adoption and acceptance of electronic banking through the theoretical constructs of the extended Unified Theory of Acceptance and Use of Technology model (UTAUT2). The first research objective of the study was to determine the magnitude of acceptance and utilisation of downstream electronic banking distribution channels by generation-based clients. The second objective was to determine the effect of the cultural factor, uncertainty avoidance, on the use of electronic banking distribution channels. The third objective was to establish the downstream supply chain customer experience on the underlying impact of facilitating conditions on electronic banking systems. The penultimate objective was to determine the degree to which the downstream electronic banking simplicity practice influences usage of electronic banking distribution channels. The final objective was to develop the integrated electronic banking model that influences the downstream site generation-based customers. A self-administered questionnaire was used to collect data in this study where the purposive and simple random samplings were selected. The study applied a quantitative approach to a 307 sample size of students doing post-graduate qualifications from three Higher Education Institutions (HEIs) in Durban. The collected data were analysed using univariate, bivariate and multivariate methods. The findings revealed that facilitating conditions, effort expectancy, and social influence are key determinants that explain the users’ adoption and use of e-banking channels in South Africa. The study also revealed that uncertainty avoidance influences the use of e-banking channels. The retail banks can use these findings to further improve their electronic channels feature in the future.
Impacts of supply chain integration on resilience in state-owned logistics enterprises in Namibia.
(2023) Shooya, Anatolia Tshanyengandje.; Mbhele, Thokozani Patmond.
The study investigates supply chain integration (SCI) strategy and its impact on supply chain resilience within Namibia's state-owned logistics enterprises, explicitly focusing on the Port of Walvis Bay in the Erongo region. Despite the recognised synergistic effect of SCI on enhancing resilience, its application in Namibia's state-owned logistics enterprises, especially in Port Walvis Bay, requires specific investigation. Motivated by the need to determine SCI's implementation extent and its impact on resilience in these enterprises, the study aims to (a) to establish the impact of internal integration, (b) to determine the effect of supplier integration, (c) to establish customer integration's impact, (d) to determine the impact of information integration, and (e) to examine the relationship between supply chain integration and resilience. The study employed a quantitative questionnaire survey in six logistics industries in Walvis Bay. Data analysis employed structural equation modelling with the partial least squares method. The findings indicate that supply chain integration significantly contributes to resilience and substantially affects state-owned logistics enterprises in the Port of Walvis Bay, Erongo region. However, this relationship is not linear but contingent on the level of supply chain resilience. The study highlights the critical role of supply chain resilience as a mediator between integration and state-owned logistics enterprises, contributing to a better understanding of industry dynamics. This insight is valuable for practitioners and policymakers aiming to enhance the performance and resilience of regional state-owned logistics enterprises.
Public procurement system challenges at selected higher education institutions in KwaZulu-Natal, South Africa.
(2023) Gurayah, Jayrusha Ramasamy.; Naude, Micheline Juliana Alberta.; Mbhele, Thokozani Patmond.
Over the last decade in South Africa, public procurement has evolved significantly and attracted much scholarly research interest. There are challenges that exist in public procurement from provincial to national levels, these challenges are a combination of various areas of concern in the public sector. The researcher has unpacked these challenges into clear study constructs. The key procurement challenges resonate with the quality of PEOPLE, PROCESS and TECHNOLOGY amassed by the individual higher education institutions. In this study three higher education institutions were selected. The procurement policies and principles that entrench the higher education institutions (HEIs) in terms of delivering high levels of service and maintaining financially viable institution. Universities as institutions of higher learning have a mandate in ensuring that efficient and effective public procurement occurs at all levels. Against this backdrop, this study explored and identified the public procurement challenges at higher education institutions in KwaZulu-Natal (KZN). The procurement system in these institutions exposed a gap on qualified and capable talent, in accord processes and the dearth of adoption emerging technology to achieve efficiency and effectiveness of procurement systems. The findings of study revealed the challenges, inefficiencies and technological barriers in the procurement systems. To model a financially and operationally feasible, 4 IR technological driven procurement system, a conceptual model was created with an agile and resilient procurement system's potential in consideration, with a focus on building adaptability and demand responsiveness. The main aim of this study is to identify the public procurement challenges of the selected HEIs and to detail the public procurement system by focusing on the main constructs of the study: people, process and technology. This study made use of an exploratory and descriptive qualitative research approach. The research setting will be the campuses of the selected HEIs. The gathering of primary data via semi-structured in-depth interviews were collected. A sample size of thirty procurement employees and management of the three HEIs were interviewed. Thematic analysis was used as the data analysis technique. The qualitative data was analysed and processed by NVivo.20 software.
Sustainable supply chain towards managing food security of rice in the north central Nigeria.
(2023) Bello, Adenike Oluyemi.; Mbhele, Thokozani Patmond.
In a developing nation such as Nigeria, food security which is global agenda that must be achieved by 2030 based on the Sustainable Development Goals is yet to be accomplished. Hence, adoption of sustainable practices across the supply chain of food is fundamental for ensuring food security could be considered. To this end, this study investigates food security in the North central region of Nigeria by examining the strategic role of adoption of sustainable supply chain practices for activities of stakeholders of the rice value chain for availability, affordability, accessibility and competitiveness of rice in the region. The study employed a convergent mixed methods design to provide relevant insights into the stakeholders across the rice value chain. For the qualitative research, 24 rice value chain stakeholders were interviewed (six government representatives, six large-scale rice farmers, and 12 small-scale rice farmers). Quantitative data was collected with questionnaires, which were administered using a stratified sampling technique to 360 small scale Rice farmers association of Nigeria (RIFAN) members. The study from the qualitative data revealed how the available resources of one stakeholder influenced the activity and productivity of another. The regression model revealed that adoption of sustainable practice would impact food security and competitive performance of rice produced from that region. This would improve the profitability and standard of living of rice farmers. The outcome of the quantitative data using Fuzzy Analytical Hierarchical Process-Multi Criteria Decision Making (F-AHP MCDM) weighed the decision-making of stakeholders in line with Triple Bottom Line and the adoption of sustainable practices in activities. The significant implication of the study is that towards food security, adoption of sustainable practices across the rice value chain must be driven by government as a stakeholder. The study recommends the adoption of sustainable practices driven by technology across supply chain of rice and the activities of stakeholders, will improve food security in the region. The study is limited because it could only explore rice stakeholders in the Edu-Patigi local government area of Kwara state, North-central region Nigeria, however, it serves as a foundation for further studies for wider scope or ask specific questions.
Transport systems’ preparedness towards a regional logistics hub in Namibia.
(2022) Tshoopara, Gloria Maria.; Mbhele, Thokozani Patmond.
Abstract available in PDF.

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Browsing Doctoral Degrees (Supply chain management) by Author "Mbhele, Thokozani Patmond."