Browsing Masters Degrees (Anthropology) by Advisor "Delaporte, Susan."
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Towards an understanding of strategies employed by call centre agents for coping with work related stress : focus on GBC, Durban. (2013-10-03)This is a study conducted in a telecommunications call centre called the Greater Brand Company; located in KwaZulu Natal, in a suburb North of Durban. I conducted fieldwork for a complete year whilst working full time in ...