In South Africa, particularly in the townships, there is a huge concern for the quality of education that children receive. As a consequence, the Department of Education (DoE) introduced policies such as the Integrated Quality Management Systems (IQMS) to improve the quality of education and for school improvement. IQMS policy was adopted from an industrial philosophy called Total Quality Management (TQM) which sought to improve production in the industries. The study used Quality Management and Total Quality management to frame the study and understand the daily lives of the participants in the three schools studied.

Thesis (M.Ed.) - University of KwaZulu-Natal, Durban, 2010.