Search
Now showing items 1-10 of 410
Employees' perceptions of the assessment/evaluation of customer service at the Telkom Call Centre.
(2010)
Call Centres employ frontline staff commonly known as service consultants who interact with customers within the service oganisation.In order for organizations to ensure that they derive satisfaction from interactions with ...
Building a sustainable competitive organization : the case of the University of Zululand.
(2013-11-14)
This study explores strategies for building sustainable and competitive
organizations with the University of Zululand (UZ) as a case of the study. The
problem of the study is uncovering reason/s why the UZ has not developed ...
The importance of internal corporate communication : a perspective of Durban employees.
(2011)
The focus of this study revolved around the importance of internal corporate
communication to employees within Durban organisations. The research
objectives were to measure the importance of internal corporate communication ...
Employees' perspectives on total quality management at Queen Elizabeth ll Hospital and The New Referral Hospital.
(2010)
Total Quality Management (TQM) has become the focus of all organisations that strive for excellence in service delivery. The healthcare sector is not an exception though it is exclusively different from other organisations ...
The study of the effectiveness of an IT risk management strategy.
(2010)
Risk management is an evolving discipline in the developing and developed world and has received increased prominence from the 1990s’ corporate accounting scandals, the Turnbull study in the US and the 2009 global financial ...
Buying motivations for apparel : a comparative study between male and female generation y consumers.
(2011)
According to Kotler and Armstrong (2004: 259), “a product‟s position is the way the product is defined by consumers on important attributes”. Knowledge of these attributes, and more specifically, which attributes “attract ...
A total quality management system for a university faculty.
(2011)
Total Quality Management, (TQM), is an internationally recognized system of
improving quality in industry. Globally, academic institutions have also adopted
the principles of TQM systems to enhance the quality of ...
Customer relationship management within the local government : a case study of eThekwini Municipality.
(2010)
The Batho Pele principles (enshrined in our Constitution) redefined the relations between the users of
municipal goods and services and municipalities. It compels local municipalities to comply with
certain requirements ...
The impact of organisational change on employee motivation and performance levels.
(2011)
As organisations grapple with change in an ever changing business environment at the centre
of all are employees. More often than not the process is viewed in one dimension and that is,
how best will the organisation ...
Analysis of the implementation of black economic empowerment : the case of TransUnionITC.
(2013-11-14)
This paper looks at the Black Economic Empowerment (BEE) transaction at
TransUnionITC. The transaction was concluded in 2005 however TransUnionITC has
been involved in BEE activities and initiatives for the past decade. ...