Browsing College of Law and Management Studies by Author "Machaka, Zivai."

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A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010

Machaka, Zivai. (2011)

The marketisation of higher and further education institutions whereby education institutions adopt commercial practices to operate has led to increased competition in the education industry. Various sources of competitive ...