An exploratory study evaluating commitment and benefits of implementing ISO 9000 in engineering manufacturing organisations in Durban, South Africa.
Heckroodt, Matthew Renier.
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The increase in trade between nations and relative decrease in international trade barriers has resulted in wider alternatives for customers all over the world. The resulting increase in global competition has caused organisations to use customer focused and internal strategies to remain competitive. One strategy that applies to both external and internal aspects of the organisation is the implementation and use of ISO 9000 quality systems. ISO 9000 is a set of quality guidelines to which an organisation must modify its own quality systems , in order to achieve ISO 9000 accreditation. ISO 9000 is a marketing tool, but there are additional benefits to using an ISO 9000 quality system. There is an opinion that ISO 9000 is not as beneficial as it should be. This exploratory survey of engineering manufacturing organisations in Durban, South Africa, is to prove that commitment and correct implementation of ISO 9000 will result in expected benefits to an organisation. Additional factors such as size of organisation, duration of ISO 9000 accreditation, degree of internationalisation, method of operation and perceived problems are also related to expected benefits of ISO 9000 accreditation. The results of the survey prove that there is a positive correlation between attitudes of commitment, implementation and degree of internationalisation with expected benefits from using ISO 9000 quality systems. It is further recommended that management commitment and training of all employees is required for ISO 9000 to be successful in an organisation.