Exploring organisational learning within a continuous business improvement context.

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dc.contributor.advisor Pillay, Kriben.
dc.creator Baldwin, Coraleen Ann.
dc.date.accessioned 2011-11-01T13:42:07Z
dc.date.available 2011-11-01T13:42:07Z
dc.date.created 2010
dc.date.issued 2010
dc.identifier.uri http://hdl.handle.net/10413/4026
dc.description Thesis (M.Com.)-University of KwaZulu-Natal, Westville, 2010. en
dc.description.abstract The organisation under review, like many others, is currently facing a number of challenges, such as profitability and the life-span of the existing resources, and the ability to locate new resources. This calls for leaders to think and respond differently in such times, which has called for a revision of the current business strategy and operating model. This has included, amongst others, the disposal of marginal/loss making resources, the revision of the traditional organisational hierarchical structure, referred to as the inverted triangle (with a more direct focus on front-line employees) and the implementation of continuous business improvement, supported by lean manufacturing principles. This study aims at exploring the supporting socio-technical change considerations within a learning organisation, specifically focussing on aspects referring to the desired culture, such as communication patterns; social and behavioural patterns and leadership characteristics. In order to effect successful, holistic change, it is imperative that both the social and technological dimensions of organisational change are jointly managed and optimised. The purpose of this study will therefore be to explore and suggest the socio-technical considerations required to facilitate holistic change in order to achieve efficiency within the organisation. en
dc.language.iso en en
dc.subject Organizational learning. en
dc.subject Theses--Leadership and management. en
dc.title Exploring organisational learning within a continuous business improvement context. en
dc.type Thesis en

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