The purpose of this study was to deternine the use and application of information communication technologies (ICTs) by the library workers of the University of Botswana Library. ICTs play an important role in a library environment because they enable libraries to be accessed rapidly as well as increasing the range, relevance and accessibility of information provided by the libraries. ICTs are therefore important for supporting the library workers in their everyday roles. This research was done with a view to propose recommendations which may enhance the efficiency and effectiveness of University of Botswana Library workers in facilitating timely, relevant, accurate and reliable access to information for the library users through the utilisation of ICTs. The population of the research was the University of Botswana Library and its branches namely the Faculty of Engineering Library in Gaborone, the Centre for Continuing Education Branch in Francistown and the Harry Oppenheimer Branch in Maun. Primary and secondary sources of data were used to meet the objectives of the study. The research was done using a self-administered questionnaire, observation and interviews. The response rate was 67 (86.36 %) out of a population of 88. The data collected for this study identified that the University of Botswana Library workers had limitations on the use and application of ICTs as well as varying levels of skills and knowledge on their utilisation. The library workers lack ICT skills because they are only trained for specific routine tasks. In addition, some workers do not have enthusiasm to learn on their own.

Thesis (MIS.)-University of Natal, Pietermaritzburg, 2002.