The relationship between educators' perceptions of change management and the educators' attitudes towards change : a case study of IQMS implementation at a primary school.
This study was an exploration of the educators' perceptions of the management approach to change in a particular primary school and this was related to the educator attitudes towards change. Information was gathered by means of a literature and empirical study. A qualitative method was used by conducting a case study in a primary school in KwaZulu-Natal, to investigate the management of change, with reference to the implementation of the new IQMS (Integrated Quality Management System For School Based - Educators) and how this change management was perceived by educators to be impacting on their attitudes towards change. The various management theories provided a sound understanding of the different management approaches to change. Four factors that had an impact on the research were considered namely: change; educator attitudes; managing change and change implementation. The data for the case study was obtained by means of questionnaires and interviews. Questionnaires were administered to thirty educators and interviews were conducted with nine members at the school. Descriptive statistics were carried out to analyse the information received from the questionnaires and interviews. The findings of the study were that, there are forces (and needs) for change in the organisation, for example IQMS was externally mandated to be implemented in all schools. The literature review illustrated that there are personal factors that affect educator attitudes to implementation, however this dissertation focussed on the management of change and how the management approach affected educator attitudes towards change. In conclusion, a summary of the findings from the literature study and the findings of the case study were presented. It was found that generally change management impacted positively on educator attitudes towards change at this school. Statistical analysis showed positive relationships between management and the staff. However certain areas as suggested in the literature needs to be improved by the management of the organisation.