Decision making and indecisiveness : the impact on business in Durban.
The only constant in the world is change. Organisations are constantly bombarded by change that needs to be addressed by timely and effective decision making. Changing a culture of indecision in an organisation is an enormous task, which in some instances may take many years to accomplish. Decision making is an important area of research and understanding the process by which individuals make decisions is important to understanding the decisions that they make. The decisions that individuals take affects the ultimate success or failure of an organisation. The aim of this study was to determine the effect of decision making and indecision on organisations and to critically examine the attitudes and perceptions of decision makers on organisational effectiveness. The sampling technique used for this study was a purposive judgment non-probability sample with a sample size of 117. The majority of the sample (78%) held managerial positions. Judgment sampling may curtail the generalisability of the findings, due to the use of individuals that were conveniently available. A questionnaire was distributed via the Internet thereby excluding individuals without Internet access from this study. Statistical analysis revealed that most organisations had good decision making structures but individuals had difficulty in making decisions instantly and that indecision existed in organisations. It also became apparent that staff had confidence in their decision making and that they conducted research before making decisions. The study revealed that organisations can address indecisiveness through on-going involvement. To take this process forward, organisations need to prepare individuals through training and information sessions. Organisations therefore need to provide tools that ensure complete information is available to employees in order for quick and efficient decision making. This study was designed to help managers and other employees understand the theories and practices of effective decision making so that they can make better decisions in their personal and professional lives. It will benefit organisations and their employees in understanding what they need to do in order to survive in a fast moving and competitive environment.