South African companies are being exposed more than ever to the effects of the world economy, technological advancement, and tough international competition. Organisations are confronted with ever increasing, turbulence and change in their environment and the telecommunications market in particular has had to face large changes and challenges during the past ten years, and will continue to do so. This industry is changing shape with the continuous emergence of new technologies and the rapidly declining market for voice service is due to people increasingly using wireless telephones.

Thesis (M.B.A.) - University of KwaZulu-Natal, Pietermaritzburg, 2006.