Towards an integrated e-government framework for housing and urban development agencies: a case study in Lagos state Nigeria.
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Date
2017
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Abstract
The urgent demand for efficient and effective delivery of housing and urban development
services, especially building permit services to facilitate housing development necessitated
this study. Housing and Urban Development Agencies (HUDAs) are important government
service delivery sectors, where the implementation of an integrated electronic government
(e-Government) is a necessity. In the present Lagos State of Nigeria, anecdotal evidence and
insight indicates that the process of acquiring development permits has proven extremely
difficult, whereby citizens have to consult diverse agencies before obtaining their permits.
This condition has created gaps between the citizens’ expectations and services rendered by
the Lagos State HUDA.
Consequently, this study proposes a conceptual framework for integrating the Lagos State
Government HUDA. The framework is underpinned by technology-organisationenvironment
model and complemented with some elements of drivers-barriers and threequarter
moon models. The study adopts a case study approach which focuses on government
to government and government to citizens in the Lagos State HUDA. Moreover, an in–depth
investigation of the agencies’ information technology was conducted utilising both primary
and secondary sources. The main data collection instrument used was interview and
complemented with questionnaire.
From the research findings, the factors (technological, organisational and environmental),
the perceptions (barriers, benefits and risk) as well as the major stakeholders and their
activities influencing integrated e–Government implementation in the Lagos State HUDA
were determined. These were compared with those expounded in the existing literature,
although some were specifically applicable to the Lagos State HUDA context.
Based on the thematic analysis of the qualitative data and the statistical analysis of the
quantitative data, some factors were newly derived while others were validated from the
research findings. These factors were used to examine and validate the conceptualised
integrated e-Government framework statistically. Hence, an innovative model that provides
a holistic perspective for the implementation of integrated e-Government in the Lagos State
(i-eGovF4Lag) HUDA was developed. The framework would contribute to a new generation
of knowledge in the electronic government field and also help the policy makers to identify
and proffer solutions to the challenges hindering the successful implementation of ICT
initiatives in Nigeria and other developing nations.
Description
Master’s degree. University of KwaZulu-Natal, Durban.