Stakeholders' perception of disciplinary processes in the KwaZulu-Natal Department of Education.
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Date
2010
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Abstract
There is now widespread acceptance in the organisations that human resources are an
important source of competitive advantage, or an important component of the value chain.
In the public service sector, the delivery of services to the populace depends on the
competence, motivation and discipline of the employees. All of this points to the
importance of properly dealing with HR issues in organisations.
This empirical study gathered the views of Ward Managers of the Kwa-Zulu Natal
Department of Education. 40% of Ward Managers participated in this survey, and the
responses were analysed utilising the Statistical Package for Social Sciences (SPSS).
The results indicate that the majority of respondents perceived the department’s
disciplinary process to be unfair both substantively and procedurally. The majority of
respondents felt that there were inconsistencies in the decisions to discipline employees;
that the sanctions were inconsistent and that the disciplinary hearings took too long to
finalise.
Finally, this study recommended further research on the subject, especially utilising
different methodologies such as in depth case studies and unstructured interviews in order
to gain insights into the reasons why Ward Managers hold the views that they hold or to
refine some of the concepts in order to understand what exactly they understand by
concepts such as ‘unfairness’.
Description
Thesis (MBA)-University of KwaZulu-Natal, Westville, 2010.
Keywords
South Africa Department of Education., Labour discipline., Grievance procedures--KwaZulu-Natal., Education--KwaZulu-Natal., Theses--Business administration.