The impact of interpersonal skills of managers on business performance.
Ndlovu, Freedom Nkululeko.
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This study assessed various communication skills which a manager must possess in order to effectively communicate. This communication commonly would take place between or among individuals through a common system of symbols, signs and behaviour in friendship, circles, groups, and businesses, which would result in an improved business performance. This study concentrated on these two aspects of communication as follows: 1) Verbal communication: Vague statements, Ambiguous statements. 2) Nonverbal communication: Physical appearance, Eye contact, Body language, Confidence, Manner of approach, Listening skills, Active communication. The study looked at the impact of each of these communication skills without concentrating on the causes of each in detail. The study therefore would reveal the impact of each without identifying the specific cause/s of each skill.