Now showing items 1-10 of 10
Quality as a strategy to improve customer satisfaction : a six sigma approach.
In the face of increased competition compounded by globalisation, the challenge facing many South African companies is the need to develop a competitive advantage that will secure and grow its market share. This study ...
The effect of customer service on customer loyalty.
South African banks have recognised that their landscape is changing and the market is evolving. Service is a variable that will create a differentiation and separate one institution from their competitors. Global and local ...
What are the levels of customer satisfaction within the waste disposal industry.
South Africa's re-integration into the global economy and the international political arena has brought about an active growth of business locally and internationally. Local companies are expanding into new markets and ...
Image and customer service tracking for the Jewel Bank with a focus on customer retention and acquisition.
This report presents the summary of findings of the 2003 image and customer service-tracking survey for the Jewel bank. The overall objectives of the survey were to: -Monitor any changes which may have occurred over the ...
Consumer perceptions of services quality within the customer service centres at eThekweni Municipality.
eThekwini Municipality, as one of the public sector organisation, also subscribes to the Batho Pele approach. In improving the service quality, it has provided greater accessibility by introducing the Sizakala Customer ...
Evaluation of extension service quality under Umngungundlovu District.
In the modern days government organization are operating in a new climate environment of accountability. According to Rennekamp (2000:1), funders want more than accurate record keeping and the summary of what was done with ...
Customers expectation and perception of the level of service provided by Autolab.
Autolab is a department of the South African Sugar Association, which develops and provides support services for computerised systems installed in the local sugar industry as well as one sugar mill in Zimbabwe. Autolab’s ...
An exploratory study on customer service in Fedics Food Service KZN.
Ms Jennie Chua, President and Chief Operating Officer of Raffles International, Singapore once said that if "high-tech" represents the higher spectrum of industries in the manufacturing sector, then "high-touch" would ...
Improving customer services at the Department of Home Affairs.
The purpose of this study was to design and implement a customer service model that will assist the Department of Home Affairs (DHA) to improve their levels of service delivery by providing world class customer services. ...
Image and customer service tracking survey for e-consumables with a focus on customer retention and acquisition.
Abstract available in PDF file.