Identification of project management strategies, activities and principles for successful delivery in the public sector.
The key challenge for organisations today is to ensure that they continue to strive in a rapid changing, competitive and global environment. Privatisation in the public sector has lead to effectiveness and efficiency becoming essential to satisfy the client department's needs and requirements. This means that it is essential for NPWD to understand their client's needs and requirements, and be able to position itself to deliver the desired end product. The question is, why does NPWD need to become more effective and efficient, whilst strategic planning in considered to be the overriding objective to achieve its goals? The simple premise of this paper is to improve the project management strategic planning by incorporating system thinking tools and techniques in the process. Systems thinking is a way of helping a person to view the world, including its organisations, from a broad perspective that includes structures, patterns and events, rather than just the events themselves. This broad view helps one to identify the real causes of issues and know where to work to address them. The research problem addressed in this study is to identify project management strategies, activities and principles that will enhance the ability of National Public Works Department (NPWD) of the Eastern Cape to ensure continuous successful project delivery. In order to identify these project management strategies, activities and principles, a multi-methodology consisting of a system thinking approach as well as a questionnaire were used. The findings of this exercise clearly highlight the specific areas where attention is required for improvements.