Infamy or transition to glory? An analysis of "change" management at Telkom South Africa.
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Date
2003
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Abstract
At some time or other all organisations must undergo transition. And given today's realities, this
transition must focus on the internal and external environment. The purpose of this paper is to
assess how the South African telecommunications company, Telkom, handled transformation,
given that dramatic changes in African economies influence the ability of an organisation to adapt
to these changes in the environment, achieve better performance and pursue aggressive
competitive strategies. Thus, we want to see what change management literature says about how
change is managed. We will then examine or assess Telkom as a case and draw lessons from that.
The results of this study reveal certain characteristics about change in organisations and the
manner in which such change is implemented. Also, the findings have implications for theoretical
issues such as slow and fast change and transition, strategic choice versus strategic
implementation, organisational culture, and ownership. It is further hoped that the current study
would bridge a gap between the management and the economic versions of institutional theory,
and thus, provide a platform for a better understanding of the intricacies of organisations
experiencing drastic changes in their institutional structure.
Description
Thesis (MBA)-University of Natal, 2003.
Keywords
Telkom--South Africa., Theses--Business administration., Organizational change--South Africa.