An evaluation of autonomy in delivering quality service at the Lesotho College of Education.
Thetsane, Reginah Marankopane.
MetadataShow full item record
Autonomy involves more or less the right of the responsible administrative officers, management and presidents to govern the institutes free of outside control. The concept of autonomy implies, in addition to the latitude required for administrative action required by executives, the freedom of the academic departments of the colleges and the research institutes within the institutions to make most of the decisions of academic and professional management. Recent developments in Lesotho higher education have led to substantial changes in the relationship between government and higher education. The mechanisms of steering and regulation of the systems have moved from the model of centralised government in favour of increased institutional autonomy; the introduction of quality assessment systems, and an increased demand for institutional accountability. Providing autonomy to institutions in Lesotho has a potential of delivering quality service because there is free choice, which involves providing a wider range of options both for students and learning institutions. Institutions are free to choose any strategy that may bring quality service for the students. The aim of this study is to carry out an evaluation of the effectiveness of autonomy strategy in delivering quality service at LCE. In carrying out an analysis of this strategy, Pearce / Robinson guiding theoretical strategic decision-making process model is used. The Lesotho College of Education (LCE) Mission, external and internal environment are analysed Recommendations are made whether or not autonomy is the viable option for LCE to deliver quality service to students. The data obtained from this study indicates that autonomy is a suitable and an acceptable strategy to pursue, but not feasible as LCE lacks the financial and human resources necessary to fulfil the necessary requirements for autonomy as will be explained in the study. Other recommended strategies are the concentric and diversification strategies.