Evaluating the impact of monitoring and evaluation on performance in the KwaZulu-Natal Sharks Board.
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Date
2017
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Abstract
The objective of the study was to determine the impact of monitoring and evaluation on
improving public sector performance and enhancing accountability, good governance,
efficiency and effectiveness, with a focus on the KwaZulu-Natal Sharks Board public
entity. Further, the study was aimed at analysing the challenges of establishing the
monitoring and evaluation system in the KwaZulu-Natal Sharks Board. The study also
assessed the extent to which employees understand the important role of monitoring and
evaluation in the KwaZulu-Natal Sharks Board. A quantitative research approach was
adopted and quantitative data collection techniques employed, which included the
administering of questionnaires. The respondents comprised of staff of the KwaZulu-Natal
Sharks Board. The study targeted 20 participants and all questionnaires were returned,
indicating a response rate of 100 per cent. A simple random technique was used to select
executive management, middle management, supervisors and staff of KwaZulu-Natal
Sharks Board. Quantitative data was analysed using correlation and percentages. The
findings revealed that there are high levels of agreement and show that respondents have
an understanding of what the monitoring and evaluation is and what they need to do so
that positive impact is achieved, which can improve performance and enhance
accountability, good governance, efficiency and effectiveness within the KwaZulu-Natal
Sharks Board. It was concluded that monitoring and evaluation enhances accountability,
management decision, organisational learning and promotes good governance. The
study recommended that monitoring and evaluation should not only be structured to
insignificant compliance; but should also support and enhance evidence-based decision
making. Monitoring and evaluation must be properly institutionalised, resourced, funded
and properly located so as to mediate policy processes, planning and service delivery.
This will better inform the implementation strategy of monitoring and evaluation in the
organisation.
Description
Master of Public Administration in Management Studies. University of KwaZulu-Natal, Durban 2017.
Keywords
Theses - Public Governance.