Implementation and administration of an integrated library management system in academic libraries in KawZulu-Natal.
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This study examined the Implementation and Administration of Integrated Library Management System (ILMS) in three academic libraries in KwaZulu - Natal from the perspectives of Librarians, Systems Librarians, Library Management and Universal Knowledge Software (UKS) who were the vendors of the ILMS. The study conducted biographical sketches of all the participants who were interviewed. The purpose of this was to establish who the participants were, how long they have worked in the library, what modules they were using, and lastly establishing what type of challenges and experiences they have encountered during the implementation of the ILMS. In this study interview schedules questions were compiled with specific questions related to the ILMS. The population of the study consisted of 20 staff members, which consisted of 12 Librarians, three System Librarians, three Library Management and two UKS staff members. All 20 staff members were interviewed as they were all involved during the implementation of the system. The intention of the study was to measure what motivated the change to the ILMS, to establish problems and challenges related to the change, and lastly to evaluate if the change added any value to the staff members in terms of improving efficient and effective service delivery to library users. The results of the study as well as lessons learned will be used to map the future of ILMS, assist other institutions who wants to engage on the similar study, and identify gaps in the study as most institutions have currently moved to Cloud Based Computing. The interviews were conducted with participants in various institutions and appointments were scheduled with participants and permission to conduct interviews was granted by all the participating institutions. The research method used for this study was the qualitative research method. The results were analyzed based on the responses from the Interviews conducted. Based on the evidence from the interviews it is recommended that library management must play an active role regarding improving the implementation and administration of an ILMS. They must ensure that all staff members are on board with the new system, and that they embrace change and they must be involved throughout the planning process. There must also be adequate resources available to solve problems related to ICT infrastructure, downtime, bandwidth and turnaround time must be improved to ensure efficient service delivery. To ensure that the implementation of the ILMS has been achieved the following strategies must be employed.