An evaluation of performance management : a case study of the Integrated Quality Management System (IQMS) implementation in Majuba TVET College in KwaZulu-Natal, South Africa
Mchunu, Lindelani Clement.
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The Integrated Quality Management System (IQMS) aimed to develop educators by enhancing their capabilities to inspire a positive culture of teaching and learning in South African public schools. This study seeks to evaluate the performance management practices at Majuba TVET College in KwaZulu-Natal. The study focuses on the implementing of the Integrated Quality Management System (IQMS) and in addition, it examines the attitudes and perceptions of the staff regarding the implementation of the IQMS at the Majuba TVET College in the KwaZulu-Natal, South Africa. This study matches the IQMS requirements and principles against the college practices. In doing so, it aims to contribute to the performance management practices in public institutions particularly in the Technical, Vocational, Education and Training (TVET) sector. Methodology: The study used mixed methodology; as both qualitative and quantitative approaches were employed. A desktop study of literature was done. In addition, document reviews were conducted. Questionnaires with both close and open-ended questions were distributed to collect data from all three business campuses of Majuba TVET College. In this study non-probability was used and purposive sampling was employed. The population of the study consisted of 28 lecturing staff from business campuses which included the Dundee Technology Centre, the Centre for People Development and IT & Business campus. It also included; 1 human resource personnel member of staff, 1 quality assurance personnel and 3 curriculum unit employees. The sample was the same as population of the study. The required permission and ethical clearance for the research was obtained from the relevant authorities. All respondents signed informed consent forms. Both qualitative and quantitative data was collected through using questionnaires. The raw data from these questionnaires was captured to SPSS and recorded, analysed and interpreted. The data was grouped and categorised. Frequencies and themes were sought and identified from the data. The conceptual framework of this study covered public policy, public policy process, implementation, process evaluation the 5 C Protocol. This study has the potential to equip the senior management of Majuba TVET College with empirical evidence on a tested guideline for implementing policy on performance evaluation (IQMS) for the lecturing staff and perceptions of lecturing staff about how IQMS is implemented in Majuba TVET College. The conclusions were that: Majuba TVET College lecturers had little knowledge of IQMS, Lecturers sounded willing to participate to the IQMS implementation but they required step by step guidance. Successful implementation of an IQMS was dependent on training and proper monitoring and coordination by the Campus Management Team (CMT) and the Central Office.