Taming the information beast : ensuring the success of Crickmay and Associates Business Intelligence Systems.
Crickmay and Associates (Crickmay) is a company that implements Business Intelligence (BI) solutions within Supply Chains, across numerous industries. In their daily operations they look to manage, enhance and improve their clients businesses. Crickmay’s slogan is, “Supply Chain Evolution”. Crickmay’s value proposition lies in their ability to leverage the data produced by their clients systems in order to find insights. Through continuous evaluation of operations, coupled with an unwavering determination to uncover potential improvements, they aim to continually enhance the value chain aspects of their clients businesses. As Crickmay’s client base grows and they expand further into differing industries, the complexities of implementing BI systems increases in parallel. In addition, the growing African economy and an increasing number of vendors that offer alternative solutions make for a competitive BI industry. Companies are compelled to find ways to differentiate themselves. Some employ cost cutting strategies, others try to reduce the time between design and deployment. In an attempt to uncover what the Critical Success Factors (CSF) of a Crickmay BI solution are, employees were interviewed so as to understand what has previously been delivered to clients as well as to uncover what makes a BI system successful. The results were then analysed using thematic analysis. The findings of the research indicated that an equal focus of management effort needs to be placed on managing three main components of a BI system. People, Process and Technology. An Integrated BI competency at all levels of the organisation must be developed. Business Processes must be defined and understood. Technology must be aligned to support the ever changing needs of the users. These CSF’s ensure that the reliability, accuracy and longevity of Crickmay’s systems not only provide a good return on investment for their clients, but differentiate Crickmay as a BI supplier that provides world class solutions.