A comparative analysis of four (4) schools in the Limpopo Department of Education (Sekhukhune and Capricorn Districts) in order to understand service delivery.
The purpose of the study was to make a comparative analysis of four (4) schools in two Districts (Sekhukhune and Capricorn) in order to understand service delivery as expressed in good or poor performance of schools in the Limpopo Province. The schools that were used as research sites are Tshebela, Mosego, Lephenye and Setlakalana Secondary Schools. Respondents were District Directors, Circuit Managers, School Principals, School Management Team Members and Learners who were sampled randomly from the target population. Ethical considerations were not bypassed as formal approvals were available. The study focused primarily on ascertaining the reasons for the varying performances of schools that are located within the same circuits and districts. In addition, the study aimed at investigating how the different role-players contributed to the success and or failure of the schools. Objectives that are within the context of Systems Thinking are highlighted in order to use them as the bottom - line in the schooling framework. International and local literature addressing issues around the objectives were used to contextualize the area of investigation. A mixed methods approach of research was used to strengthen data collection. Questionnaires were designed for different categories of respondents to relate their experiences and roles in promoting or defeating principles of good performance. Interviews with select individuals and with Focus Groups, together with direct observation was undertaken at a place and time convenient to the respondents. All responses were written down on the questionnaires. The response rate and a synopsis of the responses is outlined in accordance with the themes while the results analysis is congruent with the objectives of the study. The analysis of the results reflected that there was a positive relationship between the identified themes, their categories and sub – categories with either good or poor performance in some schools while the opposite was true in other schools. Recommendations for future research, learning and adopting best strategies were made.