Effectiveness of the performance management and development system at the South African Social Security Agency.
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Date
2013
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Abstract
Effectiveness of the Performance Management and Development System at the South African
Social Security Agency
The South African Social Security Agency (SASSA) was established in 2005 primarily for the
administration and payment of social assistance to citizens. Although the performance
management and development system (PMDS) aims to harne ss individual and team
performance towards realisation of the strategic objectives of SASSA in order to provide a
world class Social Security service, questions have been raised about whether this mandate is
being met. The overall performance of SASSA employees in registering, administering and
paying social grants is controversial. The quality of service delivery suggests that employee
performance may not be in alignment with the organisation' s strategy, vision and values. This
study therefore explores the effectiveness of the PMDS at SASSA by examining the relationship
between employee buy-in and PMDS implementation. The overarching research question is:
How can the relationship between PMDS buy-in and system implementation enhances
effectiveness of the performance management system at SASSA? The hypothesis is: the greater
the employee buy-in to the PMDS, the more effective PMDS implementation.
This applied research study has a mixed-methods design underpinned by a pragmatist
worldview. The hypothesis is confirmed. Conclusions are drawn and recommendations made
for public sector organisations seeking to render effective performance management
development systems with the aim of improving service delivery to South African citizens.
Findings from across district and local offices and targeted employee ranks further reveal a
statistically significant relationship between employee buy-in and information provided orally
and in writing to employees. It was established that efficiencies of human resources
programmes are improved when employees buy-in to the concept of PMDS.
Description
MPA University of KwaZulu-Natal, Durban 2013.
Keywords
South African Social Security Agency--Employees--Rating of., Employees--Rating of--South Africa., Performance., Personnel management--South Africa., Public administration--South Africa., Theses--Public governance.