The impact of restructuring on college support staff of the University of KwaZulu-Natal.
Mbongwe, Themba Emmanuel.
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The University of KwaZulu-Natal (UKZN) underwent a restructuring process to improve efficiency that resulted in the eradication of the faculty level and the creation of a two layered College Model comprised of two echelons viz. college and school levels. The restructuring affected College support staff from the lowest post grade to the highest. This study attempted to establish the impact of restructuring on support staff and provide recommendations thereupon. An on-line survey questionnaire was used to obtain data through a complete canvas of the entire target population of 789 and 209 responses were received. The results were tabulated and the patterns thereof described. The findings revealed signs of strain at two levels i.e. primary (anger, sense of loss, insecurity, etc.) and second class (job dissatisfaction, lack of organizational commitment, etc.), ineffective communication and ambiguity of the reasons for and objectives of the restructuring, a strong feeling that the restructuring was not successful and that humane treatment of people was crucial during the restructuring process. The recommendations with regard to these findings and the means of their execution in the future restructuring processes were developed and stated. The limitations of the study and the ways of overcoming them were discussed.